Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,649)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

Edited August 11, 2025

Helpful team! Shelby helped a lot on dealing hard issues

Kiokii and...
Canada
About 1 year using the app
Smile.io replied May 2, 2025

Thanks so much for taking the time to rate us 5 stars! 🤩

April 30, 2025

great customer service your support guy Cole is to coprative.

Tops and Bottoms USA
United States
About 2 years using the app
Smile.io replied May 2, 2025

Thank you so much for taking the time to leave this review 💖

Edited October 21, 2025

Customer service was so helpful as always and gained another information regarding the points adjustments. Thank you Erin for the assistance! :)

Waa Cow!
Singapore
Over 5 years using the app
Smile.io replied May 1, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

- Smile Team ✨

April 24, 2025

Quick response and excellent customer service. Thank you Andrea!

epicstores
United States
8 days using the app
Smile.io replied April 27, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

April 24, 2025

Amazing team! Amazing App been using it for years
Integrates very well and seemlesly

Maktabakw
Kuwait
Almost 4 years using the app
Smile.io replied April 27, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

April 24, 2025

Erin was super helpful and patient in guiding me through the correct way to set up points. Really appreciate the support!

TURBRO
United States
11 months using the app
Smile.io replied April 27, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions.

Smile Team ✨

Edited February 12, 2026

Erin is awesome and quick to reply. Thanks!

ktechs
Singapore
Almost 4 years using the app
Smile.io replied April 23, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

April 22, 2025

So helpful with my customer service request! The app has been wonderful. Been using it for about 6 years. Thanks Smile!

JonesTshirts
United States
About 6 years using the app
Smile.io replied April 24, 2025

Thanks for leaving us a 5-star review! 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

- Smile Team ✨

April 22, 2025

Lynn provided great customer service. She answered all my questions completely and I left feeling really good using the Smile app. Thanks Again!

CB
United States
About 1 hour using the app
Smile.io replied April 24, 2025

Thank you for taking the time to leave this review!

April 17, 2025

Prompt replies and helpful team!

Michaela Malin
Israel
3 days using the app
Smile.io replied April 18, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂