Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,649)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

April 16, 2025

Excellent customer service from Andrea - fixed my problem right away!

InnerTalk-Store
United States
Over 3 years using the app
Smile.io replied April 18, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

April 16, 2025

Jade was great help I'm not very techy and I was soon able to navigate my way around the app.

Wickwood Cottage
United Kingdom
About 2 hours using the app
Smile.io replied April 18, 2025

Thank you so much for taking the time to leave this review 💖

April 15, 2025

Love this app! So easy to use! Customers love earning rewards and saving money at checkout.

Dance Gear Etc.
United States
Over 4 years using the app
Smile.io replied April 17, 2025

Thanks for taking the time to rate us 5 stars!

Smile Team✨

April 15, 2025

Smile is very easy to use and setup. Integrates well with Shopify and Klaviyo. Their team is incredibly helpful and responsive throughout the whole process. Really appreciate Cole who helped get my issue resolved quickly and was great to work with!

LTYG Shoppe USA
United States
2 months using the app
Smile.io replied April 17, 2025

Thanks so much for taking the time to rate us 5 stars! 🤩

April 14, 2025

Great program - ran into a technical issue and the team jumped on and responded and fixed my issue within 1 business day. Highly recommended this integration!

Recycled Firefighter
United States
Over 8 years using the app
Smile.io replied April 16, 2025

Thank you for taking the time to leave this review! :)

April 12, 2025

The support from the customer service representative was beyond expectations. Thank you Lynn P.

KALOPSIA ATHENS
Greece
6 months using the app
Smile.io replied April 13, 2025

Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏

April 12, 2025

Joana was amazing! Always here to help, giving me advice, print screen and appreciating our store for its aesthetic. Thank you, I will definitely buy the premium plan!

Oana Nutu
Romania
22 days using the app
Smile.io replied April 13, 2025

Thank you so much for taking the time to leave this review 💖

Edited June 24, 2026

I had a small issue with the app not showing up on some mobile devices and Shelby was super helpful in explaining what was going wrong so my customer can see it correctly.

Simpson & Vail
United States
About 4 years using the app
Smile.io replied April 15, 2025

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help ☺️

- Smile Team ✨

April 11, 2025

Smile has been a great loyalty program for our customers for the last 3 years! We have enjoyed the customizable features and fantastic support.

Roeda
United States
Almost 5 years using the app
Smile.io replied April 13, 2025

Thanks for leaving us a 5-star review!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

April 11, 2025

This app is user friendly and the customer service team was very helpful and promptly addressed any questions or concerns that we had. I would recommend this app.

Lashes on Fleek, Inc.
United States
16 days using the app
Smile.io replied April 13, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂