Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,649)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

April 7, 2025

Very helpful and quick support. Love the features of Smile for our rewards program.

Iron+Steel
United States
5 days using the app
Smile.io replied April 9, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

Don't hesitate to reach out if you have any questions or need any assistance 🙂

- Smile Team ✨

April 7, 2025

Very easy to ask questions and the answers aren't automated which would be VERY frustrating.

PerfecPressHTV
United States
Over 2 years using the app
Smile.io replied April 8, 2025

Thank you for taking the time to leave a review! I'm glad I could help!

- Angie and the Smile Team ✨

April 5, 2025

This app is easy to set up since there is no coding needed, but customer service is very fast to respond if you have a question.

MidwestHobbyHouse
United States
About 22 hours using the app
Smile.io replied April 9, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖

April 1, 2025

Karen from Smile made such a big impact on how we ran our business specially with her insight.

She is 100% a caring and proffesional person to work with.

She understands how business is ran and I 10000% recommend the smile app.

Axo Brands
United States
Over 1 year using the app
Smile.io replied April 3, 2025

Thank you for taking the time to leave this review =)))

April 1, 2025

I had a fantastic experience with Karen in customer service! She was incredibly helpful, patient, and went above and beyond to resolve my issue quickly. Her friendly attitude and professionalism made the process so much easier. Thank you, Karen

Finding Foxtale
United States
2 months using the app
Smile.io replied April 3, 2025

Thanks for leaving us a 5-star review! 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

- Smile Team ✨

April 1, 2025

In the grind as a business owner, quick and simple solutions are vital! Hannah was very helpful and provided clarity by answering my question. This really gave me more confidence in using smile to better serve my customers to keep growing my business!

twobrosroasting.com
United States
About 1 month using the app
Smile.io replied April 3, 2025

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

March 31, 2025

Angie was very helpful in resolving the issue.

Just-Because-Fashions
United States
3 months using the app
Smile.io replied April 2, 2025

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help ☺️

- Smile Team ✨

March 31, 2025

We had an excellent experience with customer service. Erin was an absolute pleasure to deal with — she quickly understood our issue and provided a solution in no time. Her professionalism, clarity, and efficiency made the whole process seamless. Thank you, Erin, for your outstanding support!

Bakkali
United Kingdom
11 months using the app
Smile.io replied April 2, 2025

Thanks for leaving us a 5-star review! 💖

Don't hesitate to reach out if you have any questions. We're always here when you need us!

- Smile Team ✨

March 27, 2025

wait time was lengthy but reps were helpful and thorough.

Sensory Tool House, LLC
United States
Over 3 years using the app
Smile.io replied May 7, 2025

Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)

March 27, 2025

We needed help integrating Smile on our mobile app and Lisa had us all set within minutes.

Apeman Strong
United States
5 months using the app
Smile.io replied March 29, 2025

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help ☺️

- Smile Team ✨