Smile: Loyalty Program Rewards

Smile: Loyalty Program Rewards

Reviews (4,648)

Overall rating
4.9
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this loyalty app as easy to set up, no‑code, and intuitive for staff and customers. Many report better repeat purchases and retention through points, VIP tiers, referrals, and flexible rewards like shipping discounts and collection‑specific offers. The free plan is praised as generous for small businesses. Long‑time merchants call it reliable across online and POS, with fast, friendly support that helps with complex configurations and store‑specific issues.

June 24, 2025

Great app - so many different ways to reward customers and easy to set up. Amazing customer support!!

Squaties NZ
New Zealand
About 1 year using the app
Smile.io replied June 26, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with the team and that you and your customers are enjoying Smile 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team✨

June 25, 2025

The support we have received from Smile has been outstanding! Any little issue we have come across or question we have has been dealt with in a kind and efficient manner. Shoutout to Shelby & Erin for the awesome help we received recently!

Simone & Ivy
Canada
Over 2 years using the app
Smile.io replied June 26, 2025

Thank you for taking the time to leave us this review! We're so glad to hear that you had a great experience with Shelby & Erin 🤩

Looking forward to continuing to support your success 💖

- Smile Team 🌟

June 21, 2025

A great app at a reasonable price point. It was easy to set up and customer service is truly the best I've ever experienced. Incredibly helpful and seems to be available night and day. Amazing!

Open Court
Canada
4 months using the app
Smile.io replied June 23, 2025

We couldn't be happier that you took the time to leave this review! Looking forward to continuing to support your success 💖

- Smile Team 🌟

June 19, 2025

Smile has been great to work with and my customers love the loyalty rewards program. Highly recommend this app.

Horse Gear Canada Ltd.
Canada
Over 5 years using the app
Smile.io replied June 20, 2025

Thank you so much for the 5-star review! We really appreciate it 💛

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

June 19, 2025

The setup was incredibly easy. I was able to implement several features that my customers had requested in a short amount of time. Ezra was also fantastic to work with whenever I needed extra assistance. Thank you so much!

Maralea Sun
United States
9 days using the app
Smile.io replied June 22, 2025

Thanks for leaving a review! We agree that Ezra is indeed excellent!

Don't hesitate to reach out if you have any questions.

Smile Team ✨

June 17, 2025

Amazing customer service from Hannah. Smile works WITH small business - not against which is amazing these days. Appreciate all you guys do!

LOANTHATLABEL
Australia
9 months using the app
Smile.io replied June 18, 2025

Thank you so much for your review! We think Hannah's pretty amazing too 🤩

Don't hesitate to reach out in the future if you ever need anything!

- The Smile Team ✨

June 17, 2025

Customer support has always been quick to respond and help us out over the years. Thank you Andrea!

Pink Stork
United States
Over 4 years using the app
Smile.io replied June 18, 2025

Thank you so much for taking the time to leave this review 💖 It's always a pleasure assisting you!

- Smile Team✨

June 16, 2025

Had an issue during setup importing points. Karen, Angie and the service team responded very quickly and helped get it sorted. Thanks!

Steel + Spectre
United States
2 days using the app
Smile.io replied June 17, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with the team and everything was sorted 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Karen ✨

June 17, 2025

Cole was so helpful as we had to reset our system due to an update with our loyalty program. He walked me through every step of the way and assisted, which we appreciate as busy small business owners.

Pink Soleil
United States
Over 2 years using the app
Smile.io replied June 18, 2025

Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Cole 🤩

Don't hesitate to reach out in the future if you ever need anything!

- Smile Team ✨

June 13, 2025

Thanks Smile, very useful for Shop Santé and Brandon gives an amazing service!

Shop Santé
Canada
7 months using the app
Smile.io replied June 15, 2025

Thank you so much for taking the time to leave this review! We really appreciate it 💖