Reviews (242)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to set up and start generating revenue quickly, even without technical skills. They highlight strong abandoned cart recovery via WhatsApp/SMS, higher conversions, and more repeat purchases. Automated flows for welcomes, COD confirmation, order updates, and follow-ups save significant manual work. Many use it as a multi-channel communication hub and praise the reliable delivery, clear analytics, seamless Shopify integration, good value pricing, and highly responsive support.

May 9, 2022

Looks like a company of fraudsters. Everyday you discover a new hidden charge. Dont recommend at all There are better apps in a fraction of cost available

ToyMonkey
India
10 days using the app
Shipway replied May 9, 2022

Hi Team,
We apologize for any inconvenience caused to you.
Our pricing is very transparent, and there is no hidden pricing at all. And we have just recently add another premium plan by adding new features.

"fraudsters" is a very strong word and its very demotivating, we strongly object to it.
We really wished, you could have written a review after using our services.

September 21, 2017

Great app and super easy to install/use. It's a great bang for buck app that will keep your customers happy and notified. Wouldn't hesitate to use it again.

Glass Aqua
United States
12 days using the app
August 11, 2019

one of the best APP I've ever used.. If you get alot of abandoned checkouts, you must get this app.. It helped me to increase my revenue by %20..

Thanks alot!

Aviation Shop
United Kingdom
7 days using the app
March 16, 2023

We just started using the app. This is a benefit for us to use the Whatsapp flow option. Thank you to Urvashi and Rajat for helping us through out the process.

Sidapur
India
Almost 6 years using the app
Edited March 28, 2019

works great, easy to use. the new sms marketing feature seems great but the sender ID is different. Where to contact you, there are no contact details for issues.

Exkklusiv
India
Over 1 year using the app
April 23, 2019

This app has helped me to send order messages to customers and also recover abandoned cart. It is easy to use and you can choose your own template and shipping Id.

TheHatke
India
5 days using the app
Shipway replied April 24, 2019

Thanks for your kind words. Thats what keeps us going!

June 24, 2019

Used the app, did not face any issues and the pricing is cost-effective. However, they need to add the do not disturb timings as an option in abandoned card messaging.

Azah
India
7 months using the app
September 28, 2021

The support team is really good, they take an ample amount of time to resolve your query. It is simple to use and integrate. Recommended for Indian ecommerce. Kudos to the team!

AZGA
India
About 3 years using the app
February 13, 2018

After using SMS Notifications for 4-5 months, I am very satisfied with its performance. The SMS charges are also reasonable and worth the price.

Thanks for the great product !!!!

Emergency Gear Backpack 2
Thailand
5 months using the app
March 11, 2021

Their customer service is really good. The SMS product is also great. One feature request would be to help easily tag customers. I only wish they could have whatsapp integrated as well.

BornGood
India
3 months using the app