Reviews (242)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up and start generating revenue quickly, even without technical skills. They highlight strong abandoned cart recovery via WhatsApp/SMS, higher conversions, and more repeat purchases. Automated flows for welcomes, COD confirmation, order updates, and follow-ups save significant manual work. Many use it as a multi-channel communication hub and praise the reliable delivery, clear analytics, seamless Shopify integration, good value pricing, and highly responsive support.
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I am very happy with the app. I will give 5 stars if the abandoned cart feature is fixed. Currently it is sending abandoned cart sms to customer after completing the sale. But I am still happy with the app. 5 Stars due to problem fixed.
This app is easy to setup and is the perfect choice for those that want the "Abandon Cart Recovery feature" or more control than that Shopify already offered.
It would be better if this app also allows me to target only the country I want.
I am using both apps of Shipway (SMS Marketing-Cart Recovery and Shipway Tracking order loop), both are amazing. Just a request that keep credits mutually between both the apps and not separately. Keeping it separate means extra cost for users for same kind of services.
This App ensure that Customer completes the checkout process, Many a times the customer might have abandoned the checkout assuming they have they have completed the checkout process. This app really helped and sends confirmation as well when order is placed and fulfilled.
This company cares about its customers, and they try to give 100% to their customers if credit is used by mistake, they also add credit from their side, we have no complaints about it, whatever the problem They are all solved, we would love to work with them for a long time,
The app does exactly what it promises. Customer support is very quick and helpful. They guided me on DLT registration process and helped set up our own shortcode. And the best is that now my judge.me review requests can also go through SMS through this app. Totally recommend this.
We have been using the app for quite a while. Snehal from the support team has been very helpful every time I faced issues be it with the registration of user id or templates. I highly recommend using this app for both transactional communication and SMS marketing. All the best !!
We have been using their services for past 1 year and we have really liked it. The customer support is excellent and they will make sure your problem is solved. We hope they make more apps like this that will bring more automations in our tasks. We will give them 5/5 for their service and app
We use this app to send order confirmation notification to our customers. The app allows you for notifications at different stages or order fulfilment and is quite reliable. From the time we started using the app, our life has got easier since customers don’t keep reaching out to us anymore for information.
We already subscribed for premium plan for 5 months and we did not get approved for sms SENDER ID .. Customer service not helpful they asked for many documents to be filled we did all the requested documents with no results they take long time to reply your requested only the nice thing is easy to adjust the sms text
