CW: WhatsApp, SMS & AI Chatbot

This App is crazy.
From the day I have started using it, my sales have improved by 50-60%.
You can even throw various campaign to the existing customers which helps a lot in boosting the sales.
More importantly, the customer support is amazing.
Would recommend all the e-commerce owners to use this app and it would definitely not disappoint you.

SMS NOtifications app is a must for every online retailer, as it does both the jobs - transactional messaging (order, delivery refund related) as well as one can send promotional msgs too. Infact, we see good conversions from promo campaigns as against using other services. And the bonus is that one can send SMS for abandoned carts :) We loved this app

Absolutely fantastic App! I have been using it for almost a year now and it has worked flawlessly Very simple to install, fully customisable and definitely helps in generating sales. It makes my brand look extremely professional with follow up SMS's and I know that I've recovered many abandoned carts, by using SMS notifications. Keep up the great work! Special mention to Snehal on customer support, very helpful and patient

Is an absolutely great app with all the integrations in shopify and also the pre-filled templates make setting up the sms notifications a breeze. Just one thing that they can improve is that there should be a way to see how many sms and which ones got delivered and which ones din't to give an idea of how many successful deliveries of sms are happening. Otherwise great. Some even cooler integrations would be to have an option to not let the sms be sent on the order page while dispatching and more templates and auto fill fields.

I was using this service since many months, since last 20 days it was not working & my account had 25$ balance, customer complained regarding not receiving SMS, when i tested it was not working but deducting money continuously. I tried email him many times but he ignored to replied hence i come to the conclusion he runs away with our prepaid and all other client balance.
service is no longer available, as he collects advance money for Credit of Sms, he took all and runs away, i will open a shopify dispute now as well.
be aware this app is no longer in service, any payment you made is gone.

Last 1-2 months, our Admin number has stopped receiving messages. This was an indication that our customers are receiving messages without issue. But the credits are being deducted. I sent an email, no response from Support. Poor Support.
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I am using this App for my newly launched store. Have bought few messages. It is not sending messages for Order Creation and Order Fulfillment eventhough I have enabled them. But the amount is getting deducted for last 2 days. Update
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This problem was rectified by the support team. Now it is working fine. It would be better if there is an option to send personalised messages to a specific customer or any Tag based customisation.

Simple and useful app. I was using another app earlier who were not responsive. Someone from this app team called next day to confirm if everything was fine and if we faced any issues.
You can customise templates.
They provide some free SMS credits when install the app to test it out.
You can have your own sender id
I liked that you can customise any sms template
Interface is also clean and neat
There is an option to send Marketing sms though I have not used it yet

Also for those who are not clear on charges (I was not clear) - You have to recharge some amount (minimum is $30) and then your balance will be deducted as the SMS is sent according to the SMS charge for the country.

Overall good App.

Good app. Only use it for abandoned checkout recovery messages. It just needs some tools to measure things. Tool to measure clicks on the tiny urls (cart link) and to measure abandoned carts recovered as a result of customers clicking on the tinyurl.

And or an export of all the phone numbers that were sent the message/tiny URL.

Would engender a better cooperative relationship with customers if your pricing were more transparent and structured better. e.g. 80% of our customer phone numbers have iMessage enabled which of course means there is no wholesale telco carrier cost for those.

A PERFECT abandoned checkout product (and one which ultimately MUST be what is used) would integrate abandoned checkout recovery emails with abandoned checkout recovery SMS in order to allow us to pick the correct amount of messages in a sequence whether SMS or email and to stop them if a cart is recovered via either method or otherwise.

It is useful app, have to use if you want to do online biz.

Very easy to set up and customize, works smoothly.

Wish there were higher volume recharge packs available.