Reviews (405)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a game‑changer for complex promotions and upsells, replacing multiple discount apps. They use it for volume and tiered discounts, bundles, free gifts, upsell/cross‑sell, stacked discounts, and wholesale pricing, often auto‑applied in cart and scheduled for sales. Visual badges and pop‑ups match store branding. Many praise its reliability, theme compatibility, and fast, skilled support that handles advanced setups and integrations.

May 26, 2020

They have the worst customer support. If you have any issues you cannot simply get any help. Very disappointed!

Cloyers
United Kingdom
11 months using the app
Orbit replied May 26, 2020

It looks like your original messages caught us over the weekend. We responded to you yesterday but haven't heard back yet! We just sent you another response, please have a look so we can get your issue resolved. Thank you!

November 23, 2018

Easy to use and looks really great in our shop. Easy to contact and they help me very smooth. Thanks a lot for a great app!

DesignWerket
Sweden
6 days using the app
Edited April 19, 2019

Not only this app killer, it gives so much more flexibility to run promotions, the customer service is amazing! Highly recommend!

Zaca
United States
11 months using the app
October 25, 2019

It's been 2 day, and they never answer your question. I've talked to them through Email, Twitter. No Reply!!! Don't care about customer.

BOVANNI
Hong Kong SAR
4 days using the app
Orbit replied October 28, 2019

Hi there! We received your message and replied shortly after, however, it looks like there might be a timezone difference between us. If our response isn't in your inbox, please be sure to check your junk mail to see if it ended up there. Thanks!

December 15, 2018

Excellent customer service when we ran into an issue with discounts being transferred to Paypal when customers chose that option to check out. Highly recommend!

Idlehour Boutique
United States
12 months using the app
April 23, 2019

Pixel Union was very helpful with helping us make sure it we got it set up correctly and working the right way. Having good results so far and looking forward to it!

Primeval Labs
United States
26 days using the app
November 16, 2022

Great app so far. Ran into a couple confusing things (due to the way I wanted to set up our discounts) and Support was very quick to help me get them resolved. No complaints so far, Thanks!

ThePicklrShop
United States
1 day using the app
Orbit replied November 17, 2022

Thank you so much for the kind words, we really appreciate it!! - Emily, Head of Support

November 28, 2022

I used this app after Shopify's discounts weren't working the way they are supposed to. installed and had 1 tweak I needed fixed. Support helped me within 5 minutes of contacting them on chat.

Akinz
United States
22 days using the app
Orbit replied November 28, 2022

Hi! Thank you so much for this review! I'm glad we were able to help you so promptly during BFCM :) - Emily, Head of Support

April 27, 2020

I cant save the app setting I am getting an error...

customizations must be a `object` type, but the final value was: `null`. If "null" is intended as an empty value be sure to mark the schema as `.nullable()`

Havana 1960
United States
5 minutes using the app
Orbit replied April 28, 2020

Hi there! It looks like you identified a bug on our end. We have fixed this issue, and I've sent you an email with instructions on next steps to reinstall Ultimate Special Offers.

October 18, 2017

The ultimate special offers app helps to increase sales by displaying discounts for my products. This app is easy to use and I have easily integrated into my website. Many thanks from the PVC Safety Signs team.

Pvcsafetysigns
United Kingdom
8 months using the app