Reviews (39)

Overall rating
3.6
Counts per rating level
  • 74% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars
October 24, 2023

SplitOrder app is exactly what we needed. It's a pretty simple app with easy settings. We started doing splits manually at first to get familiar with the app and address any questions before we set everything to be automated. They were very responsive to our emails and we worked through any issues. We are now using the automated feature and it's been smooth sailing.

PromGirl.com
United States
12 months using the app
February 16, 2026

FINALLY! A way for me to split line items that have been fulfilled but come back from 3rd party vendors as out of stock!

Mac Paper Supply
United States
9 months using the app
January 13, 2026

App simply just doesn't work. Ran the software on orders and it doesn't absolutely nothing. Simply a waste of money, resources and time.

State of Comics
United States
10 minutes using the app
Mercantile Apps replied January 13, 2026

Hi, Please feel free to reach out for some help, as all workflows and 3rd parties differ with orders - and we can recommend the best setup to suit your specific workflow!

September 2, 2025

The app works great. Splits the orders to the 3PLs we require. Easy to setup and good support.

Hannah and Henry USA
Australia
3 months using the app
Edited May 16, 2024

Our experience with this app was extremely pleasant. We need to use this app to help separate some of our orders that included some pre-ordered products.

Garden Answer
United States
About 1 month using the app
Mercantile Apps replied May 6, 2024

Hi Garden Answer,
Would love to help, though to be honest I think what your referring to isn't us at SplitOrder, as we don't touch (inadvertently or in-app) the continue selling when out of stock setting??

As to any unexpected behavior, if you were interested in re-downloading the App for another try. We could then address any conflict or suggest a work-around, as while our options are quite vast, splitting orders does have a lot of moving parts, especially with 3rd parties and unique workflows.

October 25, 2023

SplitOrder truly helps us when we were in a bind and out of options. The app was super easy to use, and it helped solve our problem. Their Customer Service team is so helpful and patient.

Le Prunier®
United States
14 days using the app
October 6, 2023

Hi team!

please reach out to us nithis@sweetkaramcoffee.in. We are facing an issue in split the order using tags. It is not working as expected. Please help us!

Sweet Karam Coffee
India
3 months using the app
Mercantile Apps replied October 8, 2023

Hi Sweet Karam, I'm sorry, when you emailed us about this, you then said "please ignore the above email. It is working now"

Anyway, if you could email us with some specifics, we would be more then happy to help!

November 17, 2022

Our store had several integrations that were going to be impacted by the deprecation of the Shopify fulfillment API. The SplitOrder app was almost the perfect solution to our problems. After contacting Mercantile Solutions, they were able to enhance the existing SplitOrder app to meet our requirements. Saving us a lot of time and money. Thanks for your help Mercantile Solutions!

Purina Animal Nutrition
United States
3 months using the app
June 22, 2022

The team really helped us out and put in the effort to help set everything up!
We're now able to have all of our multiple orders split in the courier side to avoid having to manually process and the fulfill any orders.
It's an absolutely amazing app and has given me more time to focus on other things in my day!

Beer Hug Australia
Australia
About 1 month using the app
February 21, 2023

This app is exactly what we needed and simple enough that it doesn't overcomplicate things. We needed to split orders from pre-sale products so that we could fulfil pre-orders at a later date. After following the setup instructions myself, I tested it and it did exactly what we wanted with a few little extra handy features that i didn't realise I would want, but which made the whole app even better.
Highly recommend!

PUPSTYLE
Australia
6 days using the app