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Hi, I have tried to contact support but have been unable to. We are experiencing issues with reporting and I would like to speak with someone as soon as possible - can you please reach out to me. Thanks
Hi,
We are glad to help out via our main support email: service@mercantileapps.com)
Though, you bring up a very valid point for the merchant community: Yes, unfortunately there are a few nuances in the way Shopify reports against the items removed from an original order for a split (which only effects splitting by new order vs fulfillment request or in ShipStation), where they mis-count the items as refunded without an actual refund. While we have an in-App workaround with Store-Credit we explain in our guide and during onboarding, we would love to help you out with that if you are interested in re-installing the App - just let us know!
Very helpful support and a great app.
We have different currencies and on split orders it doesnt keep the fixed prices. We cant use this app at all.
We have done a lot of back & forth with the app Dev to perfectly fit our needs. Now it works like a charm and is part of our daily business routine. Thanks a lot!
App worked great for our needs. We needed to split orders based on Location (two different countries) and it worked seamlessly and perfectly. The developer is very quick in replying to emails when support is needed. I recommend this app.
