Reviews (39)

Overall rating
3.6
Counts per rating level
  • 74% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 10% of ratings are 1 stars
July 28, 2022

We use this app to split orders for fulfillment. The app works great for our needs. The team was so quick to respond and enable functionality into the app that would optimize our use case. Really appreciate the quick response and flexibility! Using this app will save us a lot of time and manual effort.

Droplette Inc.
United States
About 1 month using the app
December 20, 2022

The creators of SplitOrder are brilliant geniuses! They made it possible to streamline our business processes from manual to automated.

We sell subscription and one-time boxes. These products often ship on different dates. One time boxes ship right away. Subscription products ship on a specific day each month. Orders with subscription and one time products need to be split into separate orders so they can be fulfilled at the right time. When I tested SplitOrder, it didn't originally split orders for our use case, so THEY BUILT THE FUNCTIONALITY! I was floored by the service they provided. Top notch! SplitOrder now works perfectly. Thank you, Jesse and team, for everything!

Bake Eat Love
United States
3 months using the app
November 18, 2022

This app provided the solution we needed to split shipments in Shipstation so that each shipment only contained one SKU, saving our fulfillment team time from having to split shipments manually. Their support team was also very helpful with getting this setup properly!

PROUD SOURCE WATER
United States
4 months using the app
March 28, 2022

I used this app to split different types of Shopify line items into their own orders based on tags. For example: preorder products were split from non-preorder products into two orders. Order-level tags were created and a "-BACKORDER" suffix was added to the split order :). Might I add, this is all done instantly after an order gets placed and before other processes get involved which is very nice. I really like how the team was very quick to work with us to accomplish our individual needs. After months of use, I cannot complain about anything. Thank you!

Frozen Dessert Supplies
United States
About 2 months using the app
July 10, 2023

The app is not too over complicated and is very easy to use. But, just like everything that is under development for improvements there were a few bumps we faced on the way which were address promptly.

Mars Wrigley US - Sample Store
United States
About 1 month using the app
November 17, 2022

This app installed an issue I was experiencing with taking pre-orders. The app performs amazingly well for my needs and the team has been super quick to answer any questions. Definitely recommend!

Forged Flare®
United States
24 days using the app
Edited February 22, 2023

I am a wholesaler and this order saves the day! Customer service is top notch. Once I got thru the first few orders and learned how to best set up for my business it has been a huge time saver.

Aubrey Adele
United States
About 1 month using the app
May 13, 2022

The instructions were easy to understand and implement on our Shopify store. Working well so far with ShipStation too!

McKenzie Seeds
Canada
3 days using the app
May 4, 2022

For over two years we have been wanting to have an app that split orders automatically for our pre-orders - Shipstation does not have this feature, though customers have been asking them for this for over a decade. I thought we were going to have to develop our own app, but I decided to check on the app store recently and found SplitOrder! The app is easy to install, and if I had any issue the customer service was quick to respond and help me get it installed! They even took an Idea that I had and implemented it immediately! Really great to finally have a solution to this problem.

My Adventure to Fit
United States
4 days using the app
February 12, 2024

The app itself is great but the pricing is out of this world.

We pay 49$ plan because we need about 150-200 orders split per month (at most.)

Overall, in the last four months, we split 228 order, which results in costs of 0,88$ per order to be split.

Senkels
Austria
3 months using the app
Mercantile Apps replied February 19, 2024

Hi Senkels - thank you for your review.

We’re always looking for ways to support our customers and their businesses in the best way possible. We recognize the current pricing structure may not provide as much flexibility for merchants like yourself (who are just above the Starter plan limit).

We’ve listened to your feedback and have decided to increase the Starter usage limit to 250 splits for all our customers. You can now ‘Downgrade’ to Starter on the cheaper tier from your Admin page.

I hope this helps support your business a little bit better and provides the flexibility you’re looking for on the Starter plan. Thanks for your continued business!