Subi Subscriptions & Loyalty

Subi Subscriptions & Loyalty

Reviews (930)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up, often launching subscription plans within minutes. It’s used for subscribe-and-save and loyalty-style programs, with recurring orders, a self-service customer portal, and smart recovery now in the base plan. Widgets are modern, customizable, and integrate cleanly with Shopify. Support is frequently praised as fast, hands-on, and willing to customize features and design, with helpful AI chat for smaller issues.

August 6, 2024

Great app for managing magazine subscriptions in Shopify. Would like to see a few more customization features for users but overall the team is very responsive, and committed to helping get you up and running.

BiaBody Shop
United States
About 1 month using the app
June 25, 2024

Just got the app loaded into my new store and set up in about 10 minutes or less. Once I got it initially set up, I quickly had Aliya from the support team send me a message and checked my settings to make sure it was all done correctly and showing up on their end as being fully functional. I did not expect this to occur and was a pleasant surprise! Aliya was also able to answer all of my questions and made sure I understood everything that I needed to keep customizing and working with this subscription app.

I couldn’t have been happier with the quality of the app, the instructional videos were very easy to follow and helped immensely. I am excited to get some subscription orders to see how it continues to operate, but initially everything is working as it should and customer support is amazing!

Mustang Coffee Co.
United States
3 days using the app
Subi (formerly Subify) replied August 11, 2024

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience setting up the app and working with Aliya from our support team

June 17, 2024

Overall it is very easy to set up and it looks clean and modern. It works for us 95% perfectly. There are a couple of things I wish it did better like allowing users to add products to their existing subscription. If a person updates their email in shopify it does not update in subify. Support is quick. Overall I'm pretty happy with the app and it has increased our monthly revenue for sure.

Gluten Free Remedies
United States
5 months using the app
Subi (formerly Subify) replied June 26, 2024

Thanks for this amazing feedback! Understanding what exactly merchants need from a subscription app is crucial for us to keep making Subify better and better.

May 22, 2024

Customer service is great. I tried a few different subscription options but they left some things to be desired. With Subify, I tried it and found a couple of UI bugs and immediately turned it off. However, a customer success representative reached out immediately after I installed the app and they ended up fixing all of my issues very quickly!

Wayward Pepper Co.
United States
1 day using the app
Subi (formerly Subify) replied June 27, 2024

Nothing is more important to us than helping our merchants grow easily and quickly.

May 22, 2024

Subify has given us the exact solution we were looking for, for our store. The interface, integration and everything that comes with the package is super seamless and easy.

With Subify, our customers are able to subscribe to specific products easily and enjoy them weekly or monthly.

We recommend Subify to anyone looking for the same integration on their store, it's efficient and seamless. 10/10 from us.

Postum Beverage
United States
About 1 month using the app
Subi (formerly Subify) replied June 27, 2024

We really appreciate the time you took to share this amazing feedback with us and other merchants!

Edited June 28, 2024

Subify app is very easy to set up and launch. The app integrates seamlessly with the product page. You just need to know how to use the app. For example, if you bundle products to a subscription, then you have to add that product bundle to your shop first before you create a subscription plan for that bundle.

puppibles
United States
About 2 months using the app
Subi (formerly Subify) replied June 27, 2024

Thanks for sharing this with others. You can always consult our customer care or study help doc to get on faster.

May 10, 2024

This app will be very helpful for my business. I love that there is an option for customers to add products to their existing subscription. The customer service was amazing when I had questions, they answered right away. They helped me modify some settings in a few days only.

La Sage Camomille
Canada
1 day using the app
Subi (formerly Subify) replied May 12, 2024

It always makes us overjoyed when merchants find Subify easy to use and useful! We'll continue to support you anywhere you need and hope your business grows even more!

April 19, 2024

Subify has been a great addition to our store. We are a subscription based product so this feature was very important to get right. There are a lot of customizations available and it is simple to manage.

One of the best features is the customer service, if I'm ever having any issues, they are quick to respond and help me resolve any issues. It seems like they are constantly updating the app too so it is always improving!

FIREBOX CANADA
Canada
12 months using the app
Subi (formerly Subify) replied May 12, 2024

Wow! Thanks for this amazing review. Our customer care team is always available to help our valued merchants.

April 19, 2024

Exactly what we needed for our subscription based service, and immediately on setting up a subscription, a chat box appeared with a live, real-life help agent who answered all of my questions very quickly and made sure that everything had gone to plan! They were quick and knowledgeable. There are lots of ways to set up subscriptions, and instructions to apply these to page and products pop up at relevent steps so that it's smooth and beginner-friendly, no code or tech knowledge required! Very pleased.

Stardust Gems and Minerals
United Kingdom
19 minutes using the app
Subi (formerly Subify) replied May 12, 2024

Exactly the things we're shooting for! Thanks for this amazing and detailed review.

Edited September 29, 2026

I had to update my review to 5STARS. Subi always goes above and beyond to assist whenever I have questions. Mason was very patient and thorough. First of all, as soon as I got on the chat there was a response. Mason knew exactly what to do to help me solve my issue. I was able to reschedule payment which is exactly what my customer wanted. I'm happy and my customers are happy to get their subscribed products in a timely manner. Actually, if you keep your inventory up to date, Subi Subscriptions runs perfectly with no hiccups. Thanks again for all of your help!!!

I just discovered Subify last night and I had multiple questions about the service. I used chat to communicate with Subify representatives this morning and all of my questions were answered promptly. Melika was very helpful and informative. I am now in the process of setting up my subscriptions and it seems easy enough. If I do have any difficulties I'm sure Melika will be there to assist me. Once I start actually using the app I will leave another review. Looks exactly like what I've been looking for at the moment.

David Morris
Shea Medgine Body Butter

SheaMedgine
United States
Over 2 years using the app
Subi (formerly Subify) replied March 17, 2024

Hello David! It's incredible to hear that you've had a positive first experience with Subify. Sure, dive deep into your subscriptions and if you need any more assistance, you can count on us. Also we'll pass on your kind words to Melika.