Subi Subscriptions & Loyalty
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Reviews (931)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as very easy to set up, often launching subscription plans within minutes. It’s used for subscribe-and-save and loyalty-style programs, with recurring orders, a self-service customer portal, and smart recovery now in the base plan. Widgets are modern, customizable, and integrate cleanly with Shopify. Support is frequently praised as fast, hands-on, and willing to customize features and design, with helpful AI chat for smaller issues.
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I had an issue with my shop that was preventing customers from accessing my top selling products. The customer support was fast, efficient and as professional as could be. 10/10
Thanks for the five stars!
This app is pretty good. Customers can have a hard time finding out how to update their subscriptions, so I get a lot of emails about that, but hopefully now that the payment warning function is enabled it will help.
They have great customer service. I've always gotten timely and helpful responses and they have been patient helping me work out kinks and resolve issues. We've definitely gained and retained a good amount of income from using subify
It's great to know our features and customer service team have been able to assist you effectively. Your success and satisfaction are our priorities. Thank you for trusting us with your subscription needs, and we look forward to continuing to support your business growth with Subify.
Without a doubt, one the easiest and smoothest customer service teams out there.
I wanted an amendment on one of the default email templates and it was dealt with quickly and hassle free from the Hengram team.
We are using Subify as a membership portal and they've been great to deal with from start to launching the membership programme. We've now launched with no issues, everything is working as it should.
Couldn't recommend Subify enough
We're incredibly grateful for your generous feedback and thrilled to hear about your smooth experience with our customer service team. It's our top priority to provide support that is not only efficient but also smooth, and we're glad that this was reflected in your experience.
We're also delighted to know that Subify has effectively supported your journey from inception to the launch of your membership program. Hearing that everything launched smoothly and is functioning as expected is the best outcome we could hope for.
Thank you for choosing Subify and for your high recommendation. We're committed to continuing to provide you with the best possible service and support as your business grows and evolves. Should you need any further assistance or have any more ideas for improvement, we're just a message away!
Working well so far. Support is accessible. Wish there were more ways to customize the widget, but otherwise I think we'll be sticking with this app to power our subscription plan.
We're delighted to hear that you're having a positive experience with our app and that you find our support team accessible and helpful.
We appreciate your feedback regarding the customization of the widget. We're always looking for ways to improve and tailor our services to better meet our users' needs. Could you please share more details about the specific customizations you're looking for? In the app, there's a section called "need a feature?" Submit your idea there and we'll get right down to it.
I have been absolutely thrilled with Subify.
To give some context, I created my first subscription and was originally signed up with a different subscription app (the 'big one' from the app store). The NIGHT BEFORE my big launch, I realized that the other subscription app wasn't working properly in my store.
I decided to switch to Subify 8 hours before my big launch. Their customer service team was INCREDIBLE and was helping me in real time. Their support was 11/10- everyone was extremely informative and helped me set up my account in just 2 hours.
My launch was sooooo easy and after 3+ weeks of using Subify- I'm thrilled with the results. It's truly the best subscription app on the Shopify app store.
My customers love it and I've had no problems with the integration to my store.
If I could give Subify 6 stars, I would!
We are absolutely delighted to hear about your wonderful experience with Subify, and we're thrilled that we could be a part of your successful launch! Knowing that you switched to our app just hours before your big moment and everything went smoothly is incredibly gratifying for our team.
Your kind words about our customer service team mean the world to us. We pride ourselves on providing real-time, informative support, especially in critical situations like yours. It's fantastic to hear that our team's efforts enabled you to set up your account swiftly and effectively, ensuring a seamless launch.
As a fun fact, we just finished our 2023 recap and learned that on average, it takes 7 minutes after installation for merchants to set up their first subscriptions! and we're really thrilled to have created such easy set-up experience.
So far, so good with Subify.
We were looking for a simple to use and effective tool to add subscriptions to a select number of products within our store. Subify ticked the boxes for us.
We were up and running within moments thanks to a handy youtube video that was offered upon install of the app.
When we did have a small issue with layout, the help team had it fixed within minutes. Very impressed!
Peter,
Refractometer Shop
Hi Peter,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that Subify has been a good fit for your needs, offering both simplicity and effectiveness for your subscription services. It's great to know that our YouTube tutorial helped you get up and running quickly – we always strive to make the setup process as smooth as possible.
We're also glad that our support team was able to promptly resolve your layout issue. Your satisfaction and a seamless experience with Subify are our top priorities.
If there's anything else we can assist you with, or if you have any suggestions on how we can make Subify even better, please feel free to reach out. We're always here to help and looking forward to supporting your store's growth!
Great support, didn't end up having the capabilities we required but I was able to find that out quickly due to their support staff being readily available.
Rating four stars as they didn't have the functionality to build a box for my customers and subscribe. It seems like a great app for subscriptions otherwise.
Thank you for taking the time to leave us a review! We're glad to hear that you found our support staff helpful and readily available. Providing efficient and responsive customer service is something we take great pride in.
We're sorry to hear that Subify didn't have the specific functionality you were looking for in terms of building a box for customer subscriptions. Your feedback is invaluable to us as it helps us understand where we can improve and expand our features. We are continuously working on enhancing our app's capabilities and will definitely consider your needs in our future updates.
If there's anything else we can assist you with, or if you decide to give Subify another try in the future, please don't hesitate to reach out. We appreciate your honest feedback and hope to meet your business needs better in the future.
Subify is an AMAZING app that has helped grow my revenue. It's so reassuring knowing you have monthly income coming in.
The support is always very quick at responding and very good!
5-Stars from me!
Thank you for your amazing review! We're thrilled that our team could help you quickly, and we're grateful for your recommendation.
A special shout-out to Nareh for her swift assistance! If you ever need anything else, we're here for you. Thanks again for your support!
Subify has been incredible to work with. I've used all of the other subscription apps and Subify by far has been the easiest and best to work with. Even though they are new I think that has allowed them to come in and already be more innovative than the competitors. The pricing is great as well!
We're absolutely thrilled to hear such fantastic feedback! Thank you for recognizing the effort we've put into making Subify stand out in terms of ease of use, innovation, and pricing. Our team is dedicated to providing a superior experience, and hearing that we're succeeding, especially in comparison to other subscription apps, is incredibly rewarding.
We believe being new in the market gives us the unique opportunity to approach things differently, and we're glad this resonates with you. Your satisfaction is our top priority, and we're continuously working to enhance our services and stay ahead of the curve.
If there's anything specific you'd like to see in Subify or if you have any suggestions, please don't hesitate to share. We value your input as it helps us grow and improve. Thank you for choosing Subify and for your enthusiastic support!
I just added this app to my site and the tools are very easy to use and the customer service I have received so far has been top notch. Melika changed some subtle details on my page to make it more cohesive and I was very impressed by her responsiveness and problem solving. They currently do not have a feature I was hoping for, but I was referred to another app that does exactly what I wanted to use along side Subify. Thank you!
Thank you for sharing your experience with Subify! We're delighted to hear that you found our tools easy to use and that Melika provided top-notch customer service, going the extra mile to enhance the cohesiveness of your page. We're here to assist you and ensure your website's success. Thanks for choosing Subify!
