Subi Subscriptions App

Subi Subscriptions App

Reviews (929)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is quick to set up and easy to use for “subscribe & save” plans, boosting recurring orders and conversions. They like the flexible features, including self-service portals, advanced membership setups, and tight Shopify integration. Performance and migrations from other apps are described as smooth. Support is frequently praised as fast, proactive, and hands-on, with helpful AI chat and fair pricing.

November 9, 2025

Pearl was super helpful and attentive. My question got answered within Minutes!

Mavi Nutrition
United States
15 minutes using the app
February 14, 2025

Nareh was super helpful in getting my account setup and running on my shopify store.

Lutu Muhammad Farm Store
United States
11 minutes using the app
December 11, 2024

Dela was great help - replies were prompt and clear. Thanks again for your help.

The Crafts and Glitter Shop
Malta
11 minutes using the app
November 14, 2024

Miles was super nice and helpful as I try out your app on a potential new site.

DIY Land Lease
United States
35 minutes using the app
May 15, 2024

Subify was quick to reply and resolve our issues! It's a great subscription app at a reasonable price with an easy-to-navigate UI.

elan beaute and supplies
United States
12 months using the app
Subi (formerly Subify) replied June 27, 2024

Happy we could help!

December 22, 2023

Shockingly responsive. Installed this at 8 pm and customer service was helping me instantly.

NFUZ Tape
United States
About 1 hour using the app
Subi (formerly Subify) replied January 7, 2024

We're so pleased to hear about your positive experience with our customer service! Thank you for sharing how our team was able to assist you promptly after installing Subify. We understand the importance of quick and efficient support, especially during critical moments like installation and setup.

Our goal is to ensure that every user feels supported and valued, no matter the time of day. Your feedback is greatly appreciated as it helps us to continue providing the best service possible.

If you have any more questions, need further assistance, or have suggestions on how we can improve, please don't hesitate to reach out. We're here to help and committed to ensuring your satisfaction with Subify.

July 5, 2022

I have managed to download this app, set up the subscription, personalise it and test it so easily. There are options to have a one-time purchase along with customisable subscription options or just have the subscription option. I had a few questions about the billing for the customer so I went onto their customer service chat which was answered straight away (i'm in the uk and was chatting from about 8pm) Mayra was my customer service agent and she was so helpful. As we spoke she gave me links to guides as well as explaining further where I needed further details. I have the free to download option. I learnt that the customer gets billed on the same day every month as their first payment date. They are developing the option for the customer to change their payment date in the future which is great news. The customer can also skip a month twice and then their subscription starts up again. They get automatic emails from the app via shopify to remind them of the next payment when they do skip. The app after the 2 week free trial will take 1% of the total subscription sales in that month and it will come off as part of your overall shopify bill so there isn't an extra payment to worry about as it all goes out in one go. I cannot wait for my subscription box to go live and get my first subscription. This is so very exciting! Thank you Subify and Marya for outstanding service in the first few hours of me downloading this app. Chrissie
SoPea Bath & Body

SoPea Bath & Body
United Kingdom
About 7 hours using the app
Subi (formerly Subify) replied July 12, 2022

Dear Chrissie, thanks for sharing your feedback with us. I truly enjoyed talking to you and was amazed with your attention to details and accurate questions. Hope our app can bring you huge success and profit! :)

January 30, 2025

I can’t necessarily rate the app just yet because I haven’t used it. But I felt extremely pressured and uncomfortable by Emma to leave a 5 star review. I originally submitted a three start review and mentioned I would update my review once I used the app and was told that the review was inaccurate and to delete it. I stated that I didn’t feel it was ethical to leave a 5 star review seeing as though I hadn’t used the app yet. She continued hounding about the review, delaying what I originally reached out for. I had to continuously ask for her to proceed with the reason I reached out with to begin with and she would not. Makes me question the rest of the reviews for this app and their integrity.

Ai Akinaa, LLC
United States
About 1 hour using the app
Subi (formerly Subify) replied February 12, 2025

We sincerely apologize for any discomfort caused during your interaction with our team. That’s not the experience we want for our merchants. Your feedback is incredibly valuable, and we will take steps to improve how we request reviews. If you’d be open to giving the app another try, we’d love to help you set it up and ensure you have a great experience. Let us know—we’re here to assist!

November 11, 2024

TOP Service! Schnelle Reaktion und schnelle Lösungsfindung!
Vor allem die Mehrsprachigkeit hat mich überzeugt!

PowerTemplates
Germany
20 minutes using the app
July 15, 2026

Aaron from the support team was very helpful and concerned to fix my issue.

Pony Mail Club
Australia
About 2 months using the app
Subi (formerly Subify) replied July 16, 2026

Really glad Aaron could help sort things out for you. Support like that is what we aim for at Subi.

Thanks,
Koorosh, Subi cofounder