Reviews (3,145)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, full‑featured subscription platform that scales well and reduces manual admin. Many highlight smooth migrations, even with complex setups, and say support is fast, patient, and proactive with clear guidance. They credit it with growing subscription revenue, reducing churn and failed payments, and value extras like configurable widgets, bundles, upsells, loyalty tools, and Klaviyo integration, despite a mild learning curve in some areas.

February 4, 2021

This app helped us increase subscriptions on a new stable platform that integrated directly with Shopify Payments. We're happy!

Ultima Replenisher
United States
About 2 months using the app
February 4, 2021

Excellent customer service each and every time I get in touch with ReCharge, incl. just now from Javaughn. Always super friendly, proactive and a general willingness to help. Thank you!

Equi London
United Kingdom
Almost 3 years using the app
Edited May 24, 2023

Great and quick customer support service and the app offers a lot of great features that other app don't! We've been using the app for three years now and couldn't recommend it higher!

Mask
Australia
Over 3 years using the app
Edited February 5, 2021

Has grown to be an absolutely essential part of our business. It's seamless and the analytics section is gold! We're able to quickly see our active subscribers, churn, and future revenue!

Club EarlyBird
United States
9 months using the app
February 5, 2021

We are migrating from Woocommerce to ReCharge and the migrations were super helpful! Great customer service!

Veda Warrior
United States
5 months using the app
Edited April 4, 2025

The app itself, like anything for Shopify, is not without its unique challenges. However, we've had really solid support experiences.

H.V.M.N.
United States
Over 5 years using the app
Edited June 9, 2022

After a somewhat confusing set of starts and stops with different reps, Dora was extremely helpful in pulling together my support history and helping me get to a quick resolution. We had a very complicated subscription program and Recharge was always willing to help us think (and execute) outside of the box to accomplish our brand objectives.

Increment Store
United States
About 3 years using the app
February 5, 2021

This app powers our entire subscription biz and we wouldn't be able to run on shopify without it. Functionality is slightly limited out of the box, but the Recharge team is ready and willing to help with any and all customizations, and their CS team is very responsive and willing to help with all issues big and small.

Plant People
United States
10 months using the app
February 8, 2021

Good ap, great customers service. Few teething issues but customers service usually fixes swiftly...

Buddy Bites
Hong Kong SAR
6 months using the app
Edited February 9, 2021

Byron C. has helped me a few times already and has done a great job each time. I'm pretty sure each time was towards the end of the week on a late Thursday or Friday.I figured I would get a response on the following Monday since it was the weekend and that's what happened. I really appreciate the response. They always seem to go above and beyond!

Continuous Coffee
United States
7 months using the app