Recharge Subscriptions App

Very great app - the personal is well qualified from Sales, to customer service and migration engineer.

Duska was of great help and resolved the issue in a timely manner

Ha sido un autentico placer contactar con Vuk Kuzmanovic, me ayudó en todo momento, me explicó claramente lo que tenía que hacer, siempre amable, eficaz y eficiente, le animo a segur así, da gusto al otro lado encontrarse con gente tan resolutiva con él, con sus prontas respuestas

Dommage !

L'augmentation de prix annoncée rend l'application vraisemblablement caduque pour beaucoup de petits stores Shopify qui ne font que professer quelques subscriptions parmi les commandes.

Pourtant, le support client avait toujours été rapide et très efficace quand nous en avions eu besoin -- il y a plus de deux ans. Les scénarios de recharge sont d'une grande utilité et l'application est globalement assez simple à utiliser.

The app is NOT made for stores outside of the US. Main issues (1) It lacks A LOT of localization (translation into other languages) as it is very US centered. Even though they have a Translations tab there are many fields that are not translatable not even if you hire a dev. Only option is to pay $300 and become Pro. Support team does not take notes of changes needed either, so it´s a dead end.
(2) Support team knowledge is very shallow they basically replicate what´s already written in the wikis or tell you the issue is with your theme or shopify. I am facing an issue with an email notification that shows incorrect information even though the code is correct, and no response from their senior support team in weeks. It took me 4 emails to convince them that it wasn't working (shouldn't it be the opposite?, that is, they help me instead of doubt me?)

Unfortunately can't recommend this app if you already have an active subscription business. The migration is full of mistakes and no one is making sure to inform you what needs to be done when for a smooth transition. When the migration is done they just drop everything and won't even check up on charge errors from the migration. We had to discover all of these errors ourself and they are not helpfull to fix it when asked. We have lost A LOT of customers because of this migration. People are being charged wrong - either too many times or not at all when supposed to. This is your complete nightmare as a subscription business doing a migration.

We have been using Recharge for over 2 years now. First of all and sadly, I guess this is still one of the better options out there. However, this app comes with some major UX issues which makes managing an subscription on the storefront such a pain for your customers. I reported this issues several times to the customer support but they don't seem to care: Issue #1: Editing subscriptions. If you sell multiple products like we do, your customers will create an subscription order consisting of several products. So far so good. Recharge will create an order in Shopify. However, here comes the tricky part. If a customer wants to edit his existing subscription, he has to edit EACH one of the products separately. Meaning, when a customer ordered 10 products he and wants to change next charge date, frequency or even cancel he will have to do that 10 times! Just think about it. They placed ONE order initially when they started their subscription (meaning they got all products delivered at the same time) but have to edit each product separately from then on. Makes no sense. We get complaints about this almost every day! You as a store owner can bulk edit all products but why can't the customer?! This is such a UX disaster. Please, Recharge. Make bulk editing possible on the storefront! 2/ Sold out products. If you have products that are out of stock occasionally, the real mess begins! This will basically freeze the complete subscription of the customer until the customers either deletes the product from their subscription OR the product is back in stock. The customer can basically do nothing with his subscription when there is an out of stock product. Usually, there is an option to skip deliveries for the customer. Sounds like the perfect option in this case, right? Nah. Customer can't do that when a product is out of stock because pretty much all functions are dead at that point. They can't even add new products to their subscription because one out of stock product. They will only get a default error message without even telling them what the issue is. And the best part: Even when they remove the out of stock product from their subscription the error message will still pop-up until Recharge retries the charge! You can set up how often Recharge should retry the charge in the settings. However, it is limited to 8 retries and then the subscription shuts down completely. This is why I have set up a retry every 4 days so that the subscription doesn't shut down after 8 days already. So even though the customer has already removed the out of stock product and solved the issue by himself he will still see the error message for 4 days (or whatever you have set up) and will have to wait until the retry. What happens in those cases? They will contact our customer support that our UX sucks and that they want to cancel everything. Why can't recharge retry at least everytime a subscription has been edited? This is an EASY trigger! Customers removes product (trigger), recharge retries, order goes through. Problem solved. I really hope Recharge is going to read this review and will do something about it. I know at least 10 store owners that have the exact same issues that I have. I really wish Recharge will be the app that it could be! Those issues would be real easy to solve but would have such a big positive impact on UX.

This app is not user-friendly at all. You have to click a lot of buttons to get what you want. And I agree that many of their customer service don't understand their product at all. They simply provide links and ask you to read their instruciton.

Basically, the most important feature that is paying for the subscriptions does not work. If you add it to the chart it works, but if your clients choose to use the pay button they get an error. And they expect us to pay a developer in order to fix this. For us is like false advertising, since the app basically does not work properly.

the support is fast and great (we had Alicia J to help our issues with system), but the app itself is 3 stars since its not friendly for Asia market use. the time frame is US or CANADA base so we have to always edit customer's order when we process them. also first name and last name flip so it was very confusing for our customers. If in the near future you could create the app more friends for Asia (like Japan), that would be great.