Reviews (3,146)

Overall rating
4.8
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, full‑featured subscription platform that scales well and reduces manual admin. Many highlight smooth migrations, even with complex setups, and say support is fast, patient, and proactive with clear guidance. They credit it with growing subscription revenue, reducing churn and failed payments, and value extras like configurable widgets, bundles, upsells, loyalty tools, and Klaviyo integration, despite a mild learning curve in some areas.

Edited May 10, 2021

The support is great, but it does lack some features I wish it had. Would love to be able to charge customers on the same day each month and/or schedule cut-off dates for new subscribers.

The Creative Learning Co.
United States
2 months using the app
Edited September 10, 2021

Customer service is amazing, extremely responsive and very knowledgable. The main issues we ran into came down to implementation. We had to do a few customized builds and changes to accommodate our membership program and it is less than desirable but it does work and it is a good replacement fix until we can figure out a better way with the Recharge team. So far we are happy with this option!

xendurance
United States
2 months using the app
September 27, 2021

Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount

Growers & Co.
Canada
7 months using the app
January 19, 2015

This is a time-saving app and makes us much more efficient in processing our orders and subscriptions. We went from having to process our subscription orders manually to having it be seamlessly integrated in our current shopify / inventory management system. Being a new company and still learning a lot, anything that makes our work easier is very appreciated.

The Recharge Crew were able to migrate our customers over to their system without any issues even with our complicated subscription pricing. Most importantly, their support is amazing. Great crew of people that are very interested in our success. Thanks y'all!

RUN Performance Gum
United States
About 2 months using the app
February 3, 2015

Nice newcomer to the recurring subscriptions space on Shopify. Fantastic support, quick turnaround and very helpful team. Thanks!

WoofersWorld
Australia
22 days using the app
April 24, 2015

I have a single product that I only offer by subscription. Recharge was definitely the best app to use, and their responsive support helped me feel confident that I could trust the app to process my payments.

Would love to see functionality in the future to ask users "preferences questions" and attach these to their customer profile / orders and allow customers to update them through their account page.

Panty Drop
United States
4 months using the app
September 18, 2015

This app is fantastic and robust. The team works really hard to improve everything and create new features quickly to address the needs of our business, and the customer support team is absolutely amazing. We're extremely happy with this app, and you will be too!

My Hairprint
United States
6 months using the app
November 23, 2015

Works as advertised. Excellent support. Small hiccup on integration, but was quickly and completely resolved by support team. Would recommend. A+

Natures Plate
United States
19 days using the app
March 28, 2016

Recharge helped www.crafthotsauce.com get up and running very quickly. Support was great!

Crafthotsauce
United States
38 minutes using the app
April 3, 2016

I am loving the app so far and what's even more important is that I am loving their support which is simply top notch! Thanks ReCharge Team : )

Diapersdirect
Singapore