Reviews (3,146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, full‑featured subscription platform that scales well and reduces manual admin. Many highlight smooth migrations, even with complex setups, and say support is fast, patient, and proactive with clear guidance. They credit it with growing subscription revenue, reducing churn and failed payments, and value extras like configurable widgets, bundles, upsells, loyalty tools, and Klaviyo integration, despite a mild learning curve in some areas.
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John T Was amazing. I had some pretty crazy questions that involved my company, Shopify, recharge, and the customer. He made sure all of my questions got answered and I was able to fix and help my customer within one hour of chatting with recharge. 10/10 service.
This is fantastic feedback. I’m glad John took the time to work through all the complexity and help you resolve everything so quickly. Thank you for recognizing his dedication.
Ty Bailey | VP of Services
Customer service is great, went out of their way multiple times outside of business hours to help with urgent things
Appreciate the thoughtful review. I’m glad the team went the extra mile to provide support when it was needed most. We’ll make sure they see your feedback.
Ty Bailey | VP of Services
I want to give huge credit to Irving from the Recharge technical team for his exceptional support.
His patience, and persistence were next level. We hit several complex integration challenges that could easily have pushed us to switch to their competitor but Irving didn’t give up!
Thanks to his commitment, our Recharge setup is now running perfectly and we can confidently scale without disruption. Irving truly represents what great technical support should be.
Thank you again for going above and beyond!
This is an incredible review. I am so glad Irving’s persistence and dedication helped your team overcome those technical challenges. Thank you for recognizing his hard work and for continuing to trust Recharge.
Ty Bailey | VP of Services
Hoa Vuong was very helpful for my brand Respire :)
Thanks for sharing this. We are glad Hoa was able to help and that your experience with Recharge has been positive.
Ty Bailey | VP of Services
Ola O. was really quick and helpful with resolving my issue. Always had a great experience with Recharge's customer service!
Absolutely the best full featured subscription app with a highly knowledgeable and helpful support team. We have also been very fortunate to have Amber P. from the Recharge Support team help us with more difficult Shopify Plus integration/upgrades which were handled in a timely, efficient and friendly manner. Excellent!
It makes our day to hear from happy merchants like you—thank you!
- Ty Bailey | VP of Services
I’ve had an incredibly informative and hands-on experience with the Recharge support team, especially Bryan Nguyen. He went above and beyond to resolve my issue, providing clear, step-by-step guidance while ensuring I fully understood how to manage similar situations on my own in the future. His patience, expertise, and dedication to customer satisfaction made the entire process seamless. It's rare to find such responsive and thorough support, and I truly appreciate the effort put into helping me. Recharge has an excellent team, and Bryan’s outstanding service is a testament to that!
It makes our day to hear from happy merchants like you - thank you!
- Ty Bailey | VP of Services
Their customer service is super responsive and easy to work with. If I ever hit any roadbumps, they're so friendly and helpful. Would highly suggest!
We appreciate the shout out to the support team! Thank you for your feedback.
- Ty Bailey | VP of Services
Great app that meets our subscription needs. The support team have been very helpful when I have had questions or needed some help. As a small business owner who wears many hats, quick and concise support is very important! Thank you
We appreciate your review!
- Ty Bailey | VP of Services
Recharge's customer service team is unrivaled. No matter how small you are as a business, they make you feel like you're their only customer.
We appreciate the shout-out to our hardworking support team!
- Ty Bailey | VP of Services
