Reviews (3,146)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a reliable, full‑featured subscription platform that scales well and reduces manual admin. Many highlight smooth migrations, even with complex setups, and say support is fast, patient, and proactive with clear guidance. They credit it with growing subscription revenue, reducing churn and failed payments, and value extras like configurable widgets, bundles, upsells, loyalty tools, and Klaviyo integration, despite a mild learning curve in some areas.
Refine
-
By rating
Impossible to cancel, unauthorized charges reoccur every month, any attempt to sto failed, had to escalate with Shopify, hopefully that would work
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.
- Ty Bailey | VP of Services
We just migrated to Recharge, and were blown away with the service Jairus provided to make sure we had the best migration experience! It was seamless and organized. Thanks!
We're glad to hear about your positive experience. Thanks for the shout out to Jairus!
- Ty Bailey | VP of Services
Jairus is the man! Helped address some problems we were having coming over from another platform and made everything super easy for us.
Thank you for taking the time to leave a review and a shout out to Jairus!
- Ty Bailey | VP of Services
Recharge has an excellent support team. Vincent answered all my questions quickly and professional
Thank you for taking the time to leave a five star review - and for the shout out to Vincent!
- Ty Bailey | VP of Services
Great app and support, simple and cheaper than many other options. Good online chat support and resolution
We're glad to hear about your positive experience with Recharge. Thank you for the positive review!
- Ty Bailey | VP of Services
Matt helped us solve our issue and was great at communicating! He did a great job troubleshooting and ensuring that everyone involved knew what was going on.
Thank you for the shout out to both our app and team member, Matt! We are glad to hear that he was able to assist you with your needs.
- Ty Bailey | VP of Services
Possibly the worst customer service I've ever experienced from a Shopify app. Installation broke my theme and no contact back after 4 emails, once per day. I will be glad to change my review if the customer service comes through.
We got all our products uploaded and in almost no time, the app malfunctioned. You will get a templated email that says your problem is complicated and it has been escalated. Then, you will not hear back from them. Seems like they are badly broken right now. Maybe if you are reading this at a later date... it might be fixed. Today, it is broken.
Quite simply the worst customer service I have ever experienced! Installed the app, my customers could not checkout - I am using a premium theme, and there was no error to say that their app and my theme would not work... We installed the code they asked us to install, still didn't work - then told us that they could not longer help! F*cking useless! Has so much potential..
Over priced and taking too much from their customers. If you are a small business trying to scale steer away!! High monthly fees, as well as fees per transaction and an extremely slow analytics system to go with it.
