Reviews (3,140)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a mature, reliable solution for running subscriptions, often calling it essential or a game changer. Many report smooth migrations from other platforms, even with complex setups and large volumes. They highlight advanced subscription, bundling, and upsell features, plus strong Shopify and Klaviyo integrations. Support and implementation teams are frequently praised for fast, knowledgeable help that reduces admin work and improves retention.
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Had an odd issue on my site that was blocking customers from being able to subscribe. Taylor (chat host) went above and beyond to help trouble shoot the issue. He was able to get it fixed! So happy with this app and their customer service!
We are glad to hear that Taylor was able to assist with your inquiries. Thank you for taking the time out of your day to leave us a review.
- Ty Bailey | VP of Services
Great and fast customer service and helpdesk. Nikola helped us to resolve issues with our checkout quickly.
Thank you so much for the shout-out to Nikola. We're glad he was able to assist you in getting everything up and running.
- Ty Bailey | VP of Services
Recharge has great chat support! Malcolm was very fast at responding & helped me every step of the way. I do wish Recharge offered demos or videos for help since that is always easier to follow along. Pretty easy app to work once you get the hang of it.
Thank you so much for the positive review and for the shout-out to Malcolm! We'll take your feedback into consideration for future support and documentation.
- Ty | VP of Services
Recharge has been big for us - subscriptions are 90% or more of our revenue - and the customer service is always great, I highly recommend
Thank you so much for taking the time to leave us a five star review! We appreciate the shout out to our hardworking Support team.
- Ty | VP of Services
Recharge has been amazing for us. Easy to integrate and use, love the continuous innovation and improvement on the platform. Support team is quick to answer my questions and are really knowledgeable.
Thank you so much for the five star review - and for the shout out to Ben! We're glad to hear you've had a positive experience partnering with Recharge.
- Ty Bailey | VP of Services
Great App for all your subscription needs. Fantastic service from Gordon and the team. Thank you Recharge
We really appreciate you taking the time to leave us a positive review. Extra thanks for the shout out to Gordon! We are glad to hear you've had a good experience with Recharge.
- Ty Bailey | VP of Services
5/5 would recommend recharge! Their support team is A+! Miley W. Helped me today and was awesome! Quick, and efficient! Love working with recharge!
Thank you so much for leaving a five star review - and for your shout out to Miley! We're glad that Recharge has improved your subscription service offerings.
- Ty Bailey | VP of Services
Nikola from their support team has done an amazing job helping out with all questions, and the broader support team has been great as well. Recharge works seamlessly as a product and has every integration needed.
Glad to hear you have had a five star experience with both our app and support team!
- Ty Bailey | VP of Services
I was with Recharge for 3.5 years. Back in June, we started with an issue where recurring subscriptions were being denied. Recharge blamed it on Shopify, who had made no changes, so it was a Recharge error. I was finally told after a week of being bounced around by techs that the problem was resolved, and it happened again in August and September, causing mass chaos for my customers. Each time, it happened on a weekend, and they don't work on the weekends. I finally migrated to another app because of Recharge's declining customer service. They didn't even try and keep me, after 3.5 years of business and after months of pretty major program errors they weren't concerned with fixing in a timely fashion. The app and customer service were amazing for over 3 years. I'm not sure what has happened within the last 4 months, but both the app AND customer service fail pretty miserably now.
This app is the worst. Little support, lost all of our subscribers multiple times. Out a bunch of revenue and angry customers and no support unless you pay $499/m (which would be fine if we could hold on to our subscribers, but since we have no revenue after using Recharge it doesn't make much sense). Total waste of time.
