Recharge Subscriptions App

Truly an awful system that we have nothing but issues with. There is always some limitation or issue to face.. nothing is straight-forward or easy. Customers can never update the subscriptions themselves and often email me stating they have tried so many times to change something and they give up. I will be changing to another system as soon as I possibly can!

Can someone please get back to me.

Since 6 months ago we are requesting to convert to a Shopify checkout integration as recharge is not compatible with out delivery date selector Zapiet. Customers can't make any new subscriptions as no-one can checkout with a subscription product at the moment.

I've messaged and emailed so many times to your support team, please please please help.

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!!

COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!!
Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it.
Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying.
RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH!
IT HAS BEEN 2 YEARS NOW.

We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.

Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them

Amazing app, sadly the money has gone to their heads.
We have used it for a little while now, but we received an email today outlining the new pricing we are being forced to pay as of next year. $99pmo. Unachievable for smaller businesses to stay afloat with that hefty price tag. Would have been a better move to shift things to a lower PMO amount and up the fees. We literally only use the app for its subscription functions, nothing else is used by us and we have to pay this massive price tag for features was have no interest in at all.

Daft.
Disappointed.
We will be finding a new app provider asap now so i no longer pay in to this money-hungry stupidity. Small businesses and large ones pay enough in apps as it is without this sort of hike.
good app, not worth that much, sorry it really isn't.

best of luck

Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.

Good app, but I can't figure how to add a product except one at a time. I have requested help 2x and no response.

When the app works it is great. We liked it so much that we implemented it into our second Shopify store. But it is have become very unstable and unreliable. We are no longer to take new subscription orders over the phone because we either 1) have no access to our ReCharge account or 2) the ReCharge customer list from the wrong store appears. The only work-around we have is to close all browsers and restart our computers. If you have a lot of customer orders this App will not work for you.

Customers are unable to edit or cancel their subscriptions from their accounts on any browswer or mobile device. We have to manually do this for them.

Support is very friendly & responsive but they give us the same excuses as to why their product doesn't work and do not follow through on promises to fix these major issues.

When you read the description you have one perspective, when you install its not the same. A few things they do not tell you. This may be a good solution if you have a custom developer but not out of the box integrated as they make it seem.

1) You can only use one subscription schedule, such as daily, weekly or monthly. I use Weekly and Monthly with Bold.

2) This solution requires that you DUPLICATE all your products thereby creating a dedicated item for your subscription - Bold does not!

3) Support is OK at best. They only provide support over email. I was migrating from an existing solution and as such, they claim to offer migration support. I filled out a form, was never contacted and had to inquire a few times about this before someone responded. When I finally got someone from migration, they sent instructions. They never provided any guidance or recommendations considering I came from another solution.

4) Also, this is NOT as integrated as claimed. It is basically a bolt on a standalone solution. Landing pages, etc are added on to the site versus the integrated solution you get BOLD.

5) Also they are very limited in the payment processors they support, only two options. Stripe is terrible and we use paypal but in order to use them, you have to have Braintree which has much higher interest rates than paypal even though they are a PayPal company. It benefits a company to ensure ALL your payment processing is done through one company.

It surprises after reading this solution how my perspective was this was going to be an awesome solution. Not the case!