Recharge Subscriptions App

If you're only using ReCharge for the most basic of subscription needs, it is probably fine. But, heaven forbid you have to deal with their customer service. Nice enough people, but often it feels like they don't even read your question before referring you to some article that doesn't address it. I've been dealing with the same problem for nearly 2 months now, costing me countless hours of my own time and throwing fulfillment into disarray. So far, ReCharge has made the problem worse on multiple occasions by suggesting they've fixed everything, only for me to realize a week later that they didn't actually do anything.

We use the app since 9 months and run close to $100k per month over it. Technical support is very good. However, very disappointed with the way Recharge handles key account management. We have contacted account exec several times. No / hardly no answer. We complained. No answer. We requested change of account exec. No answer.

Support is very hit or miss. Was very responsive when trying to bring us on and get us installed, then just completely stopped responding once they started getting money from us. App is not user friendly if you have a lot of items in your store (1000+). A lot of the stuff you need to do in bulk you can only do at a max 100 products at a time (i.e, updating product subscription settings).

This app didnt work on our site - i contact support and i had no response for a month. Not good enough when you are paying or a app.

It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.

(We were on this platform more than 2 years) Recharge is a nice platform with a potential. The problem is that this solution make a lot of mistakes in case of creating orders with correct information. Constantly swaping SKUs, porduct names. Customer Dashboard is really hard to setup and keep it in design you want. Also if you want any changes like product swap or price change. The only option is to change it in the customer export, send it to hem, wait 5 days and hope it is correctly made (which wasnt in most cases). If the cost would be 1/10, i would be okay with that, but not in this case.

The app functions as promised. We acquired a little over 40 subscribers on average in just a few months. It turned out though, most of these just wanted the initial discount for signing up and then just wanted to cancel. It would be nice if this app had a function to allow customers to pay full price on the initial order and receive discounts on future orders. This would help entice more serious subscribers opposed to those just looking for a quick discount. All in all the app functions well, but we found giving a discount for subscribing was the only way to get subscribers, so we don't really see a need to offer subscriptions without any discount, so we will likely be removing the app since 95% of subscribers just want to take advantage of the discount. We'd recommend trying it if you think you can make it work for your business, as the app and company seem to be legitimate. I gave it 3 out of 5 stars because of the admin headache dealing with multiple daily customers pretending they never signed up wanting to cancel, and lack of more detailed functions in the app.

I had to remove it. Customers were selecting the subscription option, when in fact they didn't want it as a recurring/subscription. Installation was good. Charging via Stripe was not foolproof (but that's stripes problem, not recharge).

Recharge is a decent app. I would actually give 3.5 stars, but that's not an option.

Pros:
- relatively user friendly
- offers most of the functionality you would expect in a subscription: cancel, swap items, change recurring order interval, etc.
- great customer support that is very quick to respond (do wish they had a phone # to call)

Cons:
- doesn't offer customers ability to pause
- checkout flow does not like to work with other apps
- does not have a dynamic cart/checkout, so if you change your price recharge doesn't update automatically (you have to go resync your pending subscriptions or ask recharge to do for you)
- does not work with dynamic pricing (i.e. if you have tiered pricing or bulk discounts)
- glitchy at times; doesn't always show product images; some pages won't show all the different options unless you click out and click back in, making it very difficult to find what should be easy solutions

We thought based on the reviews that this would be the ticket as we had used another subscription app previously and did not like it. The functionality is good but customers seem to have difficulties logging into their accounts and changing their recurring orders so we end up having to do a ton of CS work on their behalf. Frustrating to only have email as a way to correspond with Recharge CS - would even be willing to pay to talk to someone to get issues resolved rapidly. Instead it usually turns into a dozen emails back and forth trying to explain problems and getting the wrong responses. Am considering a new app again. Frustrating because this one had promise.