Recharge Subscriptions App

They should have a punch list to start.
There's several things they they don't tell you when you sign up. It does not work with quick view, you'll have to have custom coding done or remove quick view completely from your site. It does not work in facebook or instgram stores. It does not work with the "you may also like" feature in shopify. These were all things we had to find out the hard way and hire a coder. I am not a huge fan of how long their response time is for emails, generally 12-24 hours. Some of our issues took several days to get fixed because of the slow response time. I may seem impatient, but I am running a business here. They REALLY need a live chat!
There is very limited options when it comes to discount codes. They do not offer the same options as in Shopify, which is really annoying. There is only simple % discount, no BOGO :(
Our store has a monthly beauty box as well as 300+ products so we like to offer a variety of discounts.
Also, just learning after 6 months later that when your customer updates their address in Shopify it does not carry over to ReCharge. This has caused quite an issue with customers who had updated their address and we still shipped to old address from the system.

We use ReCharge to handle the subscription shopping option on our site. It works well and the support team is helpful whenever issues arise. It's not the most cutting edge or exceptionally designed solution, but it works reliably for a company like us that doesn't prioritize optimizing subscriptions yet wants customers to have that option if they prefer.

I was frustrated at first because some features didn't seem as intuitive as I had hoped...but as soon as I contacted Customer service, I got a detailed and personalized reply that helped solve my problem quickly! They even followed up to ensure things were still working well after the initial problem, which I really appreciated. It's only been my first month with ReCharge, but so far so good!

I had problems with this app and the support team was very helpful. Gordan was very responsive and helped me work through the issue. Thank you Gordon, you were so helpful and patient!

This app is mostly smooth sailing however, having to set the charge dates one day behind because of the time zone difference is a real pain, we're having issues with gift subscriptions not charging and ReCharge randomly decides to set orders later than they should be (usually by 10 days).
When this most recent issue came up it was awesome to have Alicia J respond to me with a really clear response outlining the issue and explaining what she'd done to fix it. It made total sense and was such a relief to have someone solve it so promptly!

Crappy customer service they don't solve problems to fast. We are looking into using them but this is not a great service. They are also very funny they send you an email to rate their service before they actually do any service.

There customer service finally came through with way better results then I was hoping. The app looks like it works great.

So far it is user friendly, we didn't yet explore it. When we experience something we will just send a message. Customer service is good, just a little concern with the importation, try to change the settings for the address of other countries like city and province (much like the abbreviation)because some countries there are not using abbreviation and upon our experienced we have hard time to input at the end there's still an errors.

The ReCharge support team has been very helpful in data migration, go live and tracking down issues. I have been please with the responsive I have received and their willingness to continue discussions on an issue until I understand or it is resolved. We are not current using additional paid support so it sometimes takes longer than I would like to get answer. I do always get a response in 24 hours.

ReCharge has improved a lot recently now that you can customise the customer portal. We're also excited to be able to add one-time products to our store with the pro plan.

Overall it's a good app. And of course, it could be better.
I.E: We need more control over the first step on checkout flow.