Recharge Subscriptions App

ReCharge Support was quick to respond, and helped to resolve my questions in a timely manner. I am grateful for their dedication to good customer service!

The app: 4 stars: It allows you to do a lot of good things, but can be a bit clunky at times and could be more slick, but you can control most things you need to if you are managing a typically subscription product.
The customer service: 5 stars: It doesn't matter when I email customer support, I always get a response within a few hours and my problem is always resolved. Really excellent.

We've had issues with the app itself, but the customer service is TOP NOTCH! I had to do a major update this week migrating over 2000 customers to a new subscription. Javaughn and Sukhman worked with me all day and night to get the update done on time. They answered all of my questions quickly and did everything they could to make sure we got what we needed as fast as possible. They were upfront about any limitations and found me a working solution. I could not be happier with the experience of working with these two!

We use this app to process our coffee club subscriptions. It is easy to use and customer support is excellent. However, the app could be better if there was a rotate function so that members receive different products every month.

The customer service team is very helpful and gets back to you quickly, much appreciated, thank you!

Recharge definitely does what it's supposed to do, and does it well.And we like the fact that they've been adding advanced features to help us scale our business. That said, Recharge does get quite buggy at times. Getting support to follow up can get challenging, especially when it requires developer's assistance. This is something that we really hope Recharge can improve on.

It is a little early for me to review the app. We've only been officially using it for about a week. The initial support was pretty good. Some emails went completely unanswered. We know you have support articles, but generally my questions were due to the articles not answering what I needed. Our migration of fewer than 200 subscriptions took 4 days which is 3 days too long. Some of that possibly was slow response and follow up with my developer and your migrations team but I'm not 100$ sure. The best part? Everone was very nice and helpful. So far happy.

I really appreciate the prompt response from the customer service team. Most recently Javaughn was able to help fix our (recurring) issue quickly. Hence the reason for not giving 5 stars - subscription orders paid with any express checkout payment methods do not generate in ReCharge. Hoping this can get fixed in the near future. Otherwise, great system and terrific team!

Overall, we're happy with ReCharge! Their customer support team responds quickly and always makes sure that our problem is solved. I do wish that ReCharge was a little bit more intuitive when it comes to syncing with Shopify. Anytime you make a change on Shopify you're going to run into some trouble with existing subscribers.

reCharge is, at this time, the only true viable solution for subscription management, especially for companies in our size. Has all the basic tools and automations for large SKU based merchants and the migrations process was well supported. My only ask would be for reCharge to support greater bulk management tools (without having to rely on the reCharge support team). We're just starting out so it remains to be seen how I feel about this app in a year.