Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

September 3, 2025

Maritel.. did a great job in providing the resolution to me when I raised my concern.

Reyn Spooner
United States
4 months using the app
September 3, 2025

Christian was so helpful in helping me integrate my rewards system onto my live website! He was patient and experienced in assisting me with my troubles. Always a pleasure to work with yotpo and chatting to the friendly customer service team.

Thanks Yotpo!

FINERRINGS
Australia
About 2 years using the app
September 2, 2025

Gabriel was quick and efficient in resolving the issue.

THE BOX
United Kingdom
6 months using the app
September 2, 2025

Nyle M helped me quickly and efficiently to solve my problem.

Proleve Distribution
United States
Over 2 years using the app
September 1, 2025

Thank you, Jeff! My live chat agent helped me resolve an issue that Yotpo specialists and Shopify Plus Support could not figure out for over a week! Good support is what all apps need. Thankful for Jeff and his patience in answering all my questions to get this issue resolved.

The Lovery
United States
4 months using the app
August 20, 2025

Agent Rodney D. was very helpful. Thank you

mayven.co.il
Israel
About 3 years using the app
August 19, 2025

support's helpful and responsive, Jeff identified and fixed a tier / customer issue for me right away and explained the process as well.

Palm Golf Co.
United States
11 months using the app
August 19, 2025

Nyle M was extremely helpful and very quick to identify the cause of my issue and assist me in resolving it.

Natural Baby Shower
United Kingdom
Almost 5 years using the app
August 19, 2025

Great customer service with Nyle M.

He quickly helped us correct an error.

We hope that Yotpo will help us greatly in the future.

Col&MacArthur
Belgium
28 days using the app
August 15, 2025

Appreciate the quick resolution with Rodney D's help.

Underoutfit
United States
Over 1 year using the app