Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

July 4, 2025

Fabulous customer service! Jeff was great and all the customer support staff have always given clear simple resolutions. Thank you!

INNISFREE Australia
Australia
9 months using the app
July 2, 2025

Had a great experience with customer service today for this app. The support rep, Maritel, helped us fix an issue quickly and efficiently. Thanks Maritel!

Skratch Labs
United States
Over 3 years using the app
Edited September 12, 2025

Quick, helpful and professional advice from Yotpo support team (Nyle A) resolving customer issues. Very happy with the support so far.

Naturo Pet Food
United Kingdom
9 months using the app
June 15, 2025

Shout out to Jeff! Any issues we have are resolved quickly and communication is always clear and timely. We truly appreciate the efficient support from Jeff and the rest of the Yotpo team.

THOMAS SABO Australia
Australia
5 months using the app
June 10, 2025

The chat is very helpful with any queries and solving any issues. Stephanie is always very responsive and quick to help with any questions or issues I am experiencing.

Matchbox
Australia
Over 3 years using the app
June 5, 2025

Great customer support from Nyle M

Aromatherapy Associates
United Kingdom
Almost 3 years using the app
June 4, 2025

Rodney D has been a great help!

Tala
United Kingdom
12 months using the app
Edited September 8, 2025

Alsher C was of great assistance. As both of us being CS reps, we were able to help the client both on our parts. Great team work!

Stephanie C also did a great job. Quick assistance.

Melinda Maria Jewelry
United States
About 5 years using the app
May 29, 2025

Nyle M. was very helpful with our query!

Earl of East
United Kingdom
About 1 year using the app
Edited June 12, 2025

Aisher helped a lot! Fast and effective customer service!

Gisou EU
Netherlands
Almost 5 years using the app