Reviews (971)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.
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Radly was super helpful in rectifying a frustrating and messy situation that had gone on in the background between Yotpo and Shopify. All sorted and one happy customer on our end again! Thank you!
Very easy to use and their support team is very friendly and efficient! A big shout out to Nyle M. who was a super star! Thank you.
yotpo team is always super helpful with points codes inquiries!! thank you!!
Maritel S. was super thorough and very patient! I appreciated their quick and efficient help!
Never an issue talking to Yotpo! They always respond immediately and help resolve any inquiry I have!
Klaus, thank you so much for your help! You did an amazing job explaining everything I needed to know and really supported me in understanding how to update customer loyalty points. I truly appreciate your guidance. Thank you again for being such a great support!
We use to use Swell and they were purchased by Yotpo. Yotpo customer service only can get be assessed by email using a ticket system that takes about a day to get an answer. When they have an issue there is no answer for such as why does this customer not have an awards account.
We have been a customer of theirs for years and on the Shopify platform for 10 years.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution
I had the pleasure of being assisted in Yotpo with Alsher C, who went above and beyond to troubleshoot an issue one of our customers was experiencing with her account. Alsher quickly resolved the issue and offered stellar customer service of which I am deeply grateful! Kudos for a job well done in such a timely manner!
Absolutely the worst customer service. You cannot get passed the AI chat. Paid for a pro plan. A hiccup happened which reverted my plan to “free”. Tried to contact customer service to get them to dix it, but AI won’t let me talk to a live person cause my plan is “free”…
Support was amazing. I had. agent called Stephanie. They answered every question with patience and solid knowledge. i am very happy with the support i received.
Well done!
