Reviews (971)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

October 21, 2024

Thanks John B for your help! Fast and efficient and clear with direction

Evidence Skincare
Australia
About 2 years using the app
Yotpo - L&R replied November 1, 2024

Thanks for your feedback, we really appreciate it.

October 17, 2024

Gabriel S provided excellent assistance and resolved my issue promptly

PinkCherry.ca
Canada
Almost 2 years using the app
Yotpo - L&R replied October 18, 2024

Thank you for sharing your thoughts with us!

October 16, 2024

Thank you John B and all the other customer service agents. Very helpful and patient.

Hulala Home
United States
3 months using the app
Yotpo - L&R replied October 18, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!

October 16, 2024

John B was very quick to address an issue and find the solution for one of our email flows – thanks!

Roo & You
Canada
Over 3 years using the app
Yotpo - L&R replied October 18, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

October 13, 2024

thank you John B, great help!

Poppy Lissiman
Australia
Over 1 year using the app
Yotpo - L&R replied October 18, 2024

Thank you for sharing your thoughts with us!

Edited June 27, 2025

Alsher was great to work with. I submitted my request, and it was taken care of promptly.

Beehive Meals
United States
About 2 years using the app
Yotpo - L&R replied October 18, 2024

Thank you for sharing your thoughts with us!

October 9, 2024

I’ve had an outstanding experience working with Gabriel S at Yotpo. He’s been incredibly helpful and proactive in assisting me with setting up our referral program. His knowledge and expertise made the process seamless, and he provided clear guidance every step of the way.

Rokform
United States
2 months using the app
Yotpo - L&R replied October 18, 2024

Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

October 1, 2024

john b and vergian were fantastic support!

cocokind
United States
About 3 years using the app
Yotpo - L&R replied October 18, 2024

We appreciate your feedback, thank you!

September 30, 2024

Gabriel is efficient and works as fast as he can to help me!

Pashion Footwear
United States
Over 4 years using the app
September 19, 2024

Gabriel S. was extremely quick and helpful!

Peach & Lily
United States
About 3 years using the app
Yotpo - L&R replied September 27, 2024

Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!