Reviews (971)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.
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The support team is available and knowledgeable for simple and complex questions. John B quickly responded to my ticket letting me know that he was working to find a solution then followed up with documentation of how to resolve my question.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
John B. was fantastic at solving our problem and delivering top-notch service with impressive efficiency. Thanks John!
The phone number they list is wrong and for an air conditioning company. Also no live chat.
Hurts our businesses when clients have questions that we cannot get quick answers too.
We're sorry to hear that you're experiencing issues with our product. Our team has contacted you a few times, but we haven't heard back. We encourage you to reach out to our support team so that we can better understand the issue and find a solution.
Yotpo has been great to us. John B was super helpful in the chat!
John B assisted me today with opt'ing a customer in. Very quick and helpful.
Thank you Jeff Q for all of your help and guidance. You are always so happy and helpful. And explain things really well.
Vergian B. was super helpful and kind! double thumbs up for the good job :)
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Wynn N. was very helpful! Pro service!
Thanks for your feedback, we really appreciate it.
The YOTPO agents often are swift with their assistance. Gabriel S. was very attentive!
John B. with support was great and quickly helped me solve my problem.
