Reviews (971)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.
Refine
-
By rating
Kudos to John B. He was efficient in providing solutions and workarounds.
Thanks for your feedback, we really appreciate it.
Charlie I. was very helpful in getting me set up in my store! I built out the rewards program and he was great in assisting me with embedding all the necessary code and even created a rewards page for me. Thank you Charlie!
Thank you for writing a review. We value your feedback and are delighted on the experience you've had with us recently!
Cristina is always so helpful and works so fast!
John B was friendly and helpful, 5 stars for customer service but 4 stars as he wasn't able to resolve the problem, I may have to contact them again if it doesn't resolve on its own.
John B replied quickly ! pro service
------------------------------------------------
John B helped us resolve all our issues. He always responds promptly and keeps us updated with the latest information. Most of the time, problems are solved during the online chat stage without the need to create tickets. We're truly grateful for his support and hope Yotpo treats him well. from Vincent
My issues & requests are always dealt with quickly! Thank you Yotpo Support!
John B replied quickly and looked into the issue within minutes! Thanks John B
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Great help from JOHN B this morning. Thanks for the quick assistance.
Thank you for sharing your thoughts with us!
JOHN B was very helpful and thoroughly answered my question quickly.
Thank you for writing a review and we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Nikki was amazing, quick to reply and very clear!
Thanks for your feedback, we really appreciate it.
