Reviews (970)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

January 5, 2023

Really happy with the quick and fantastic customer support that Erwin and the team provided. 5 stars, thank you guys.

BARBELL FOODS
Australia
17 days using the app
Edited July 7, 2016

Extreme flexibility in design and great functionality. Thanks.
Check out my store www.sweetus.com to see it in action.

Boutiqueshoppe
United States
4 months using the app
August 3, 2016

Love Swell! Great for our shop Spice Kitchen (www.spicekitchenuk.com) and it works well especially as a referral tool.

Spice Kitchen Uk
United Kingdom
5 months using the app
August 7, 2020

Great and easy app to work with. Customer service chat is amazing as well. Kerby has helped us on numerous occasions.

Vase Pearlfection | Floating Pearls
United States
3 days using the app
November 11, 2020

Brilliant customer service, highly recommend. Easy to use and great for customer retention. https://poisonarrow.com.au

POISON ARROW RETRO
Australia
8 months using the app
Yotpo - L&R replied November 11, 2020

Thank you for leaving a review! We're happy to hear you had such a positive experience with our customer service and that we were able to help you.

Edited February 6, 2025

Jeff Q was awesome just now to help me to make some changes and to check that my referal program was working properly.

Clean Kiss
Canada
Almost 5 years using the app
February 21, 2019

It’s okay so far...I have only just downloaded the app so there’s not much to say. However, It was very easy to set up.

Virgolocks
United Kingdom
About 4 hours using the app
April 19, 2023

Great customer support, available 24/7! I've been guided on how to set up the whole platform... we'll launch this month!

OddBird Co.
United States
3 months using the app
Yotpo - L&R replied December 20, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

July 5, 2016

I just uploaded Swell, tested it and it works simple and easy it took less than 5 minutes to get it integrated!! Thanks

Dryflyonline Com
United States
12 minutes using the app
August 19, 2016

User friendly app and easy integration! Perfect tool to up sell my bow ties and increase awareness of the SONSON brand!

Sonsonbowties
United States
6 months using the app