Reviews (970)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.

March 21, 2022

Elijah G was incredibly helpful in answering my questions to resolve an issue on behalf of a customer. Thank you so much!

KOS.com
United States
About 1 year using the app
March 3, 2016

Josh was really quick and helpful answering all the questions I had. Great app thus far. Very good customization features.

Buceplant Com
United States
About 1 hour using the app
May 13, 2019

i love it - you can change the language and customize pretty much everything even in the free plan. Thank you Swell Team ♥

Wolfstueck
Germany
About 8 hours using the app
February 19, 2020

Many options for point program and very helpful staffs are there for you!!
I recommend this app who need to point program!!

Boutique en ligne Aïkido Tozando
Japan
About 1 month using the app
June 13, 2022

Great Customer Service! Rachel A was able to answer my questions and point me to exactly what I was looking for in the app.

RajaniMD
United States
28 days using the app
December 20, 2022

Yotpo has a great support team. Jiemer John P was very knowledgable and helpful. He helped me resolve some issues quickly.

Welder Nation
Canada
Over 1 year using the app
September 15, 2021

Customer support was amazing and so so helpful!!! Jiemer was great! The app overall is very user friendly and straighforward

EM Cosmetics
United States
4 months using the app
July 19, 2022

I had some issues with programming but the agent was knowledgeable and responsive in showing me how to make the corrections.

Synergi Salon
United States
6 months using the app
February 13, 2019

This app is very user friendly. Hoping to generate a lot of revenue very soon. With more promotion I think it will do well.

Paisley & Gray
United States
16 days using the app
September 14, 2019

Love how the apps functions. but the drawback is the additional pay per order is something the team needs to be consider of.

Sugarscarf
Malaysia
Over 3 years using the app