Reviews (971)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, long-term solution for loyalty and rewards, often used with reviews and on headless setups. They like the easy setup, flexible earning rules, tiers, referrals, and redemption options that drive strong repeat engagement. Many note smooth launches and migrations plus help with complex fixes. Support, especially live chat, is frequently praised as fast, knowledgeable, and hands-on.
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Swell is awesome! I used to be on the free plan, now I am on silver. I like that the plan grew as our company grew. Really great features and our customers redeem points daily. #stoked.
I was helped with all my issues regardless of the time it took to resolve them. The agents were helpful and courteous and gave me everything I needed. Thank you so much. I appreciate you!
Awesome App! I cant wait to start really using it! Have had several customers sign up today! I have been looking for a great way to reward all my great customers...this app covers it all!
This app is fairly easy to implement and tweak. When I did run into a little issue they were able to fix me up in just a couple of minutes, pointing me in the right direction. Thank you.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
I have a trouble with an account of a customer, and Jerrah helped me to fix it, explanations were clear, and Jerrah was really reactive. One of my best customer service experience!
THANK YOU
The app is great, works well, great support team. If you are hesitating on an awards program for your site, just try this free version and ask all the questions you want, they will help you.
Joseph C helped me to better understand how the app works. When I thought it wasn't going to meet my needs he helped me understand how it worked and now is going to meet our needs! Thank you!
Leonard G was a huge help. I reached out to get some help with a BFCW campaign we are running, and he was able to answer all my questions and resolve the issue I was running into. Thank you!
Love it! Gives my customers a sense of loyalty. Their customer service is amazing. :) I have had to contact them more than once, and they are always quick to resolve any issues I come across.
Unfortunately the app automatically changed the settings in the points to dollar ratio (after they were set by us) resulting in customer rewards doubling and putting our business in jeopardy.
Thank you for taking the time to share your thoughts with us — we hear you and we apologize for the inconvenience. We would never automatically change any settings in the points to dollar ratio or to any settings of your account. Our team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out to our team so that we can help.
