Reviews (89)

Overall rating
3.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 21% of ratings are 1 stars
April 2, 2018

The best of the best app! Very please with it

Uni T
United States
18 days using the app
tawk.to replied September 27, 2021

Hi Uni T,

Thank you for choosing tawk.to and for giving us a 5-star review!

We are happy to know that you love our product and find it to be the best chat software in the market.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we have a 24/7 support line on which you can reach out. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

April 10, 2018

Very happy with this app, it works very well!

Coffeecology1
Canada
4 months using the app
tawk.to replied September 27, 2021

Hi Coffeecology1,
Thank you for choosing tawk.to and for recommending tawk.to in the community!

We appreciate your feedback and are happy to know that our widget works great on your website.

If you have other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

May 1, 2018

Fantastic app! Easy to install and easy to use

Artico Pty Ltd
Australia
14 days using the app
tawk.to replied September 27, 2021

Hi Artico Pty Ltd,

Thank you for choosing tawk.to and for giving us 5-star review!

We are happy to know that you love our product and find it easy to install.

If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

July 27, 2018

Great at first. It was free for me and easy to customize. The problem is the site doesn't notify me anymore when a chat comes through. I've missed several chats because it failed to notify me.

Siloe
United States
About 1 year using the app
tawk.to replied August 30, 2021

Hi Siloe,

Thank you for choosing tawk.to and for sharing your challenge here.

The tawk.to widget does not load until after your website is fully loaded. As a result, your page load speed will not be affected by having a tawk.to widget on your site.

Any testing tools for page speed will not include your widget loading time in the results. After your web page loads, the request to load your widget is made.

These are some common causes of slow web page loading:

Slow or interrupted internet connection
Browser or operating system updates needed
Multiple redirects
Conflicting browser extensions (check for ad blockers and site blockers)
Malware
Hardware/storage limitations
Background apps

We use an HTTP2 protocol to ensure faster page loading. Unlike HTTP/1, HTTP/2 uses multiplexing to handle multiple requests to the server simultaneously, cutting load time significantly.

I hope this addresses your concern.

We have a 24/7 support line you can contact for urgent matters. Our live agents are always available to assist you.

Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

August 3, 2017

Fantastic app, works exactly as described. Installing was easy. Well worth it.

Casebuddy
Australia
Over 1 year using the app
tawk.to replied October 25, 2021

Hi Casebuddy,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you find our chat widget easy to install and worth it.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

April 20, 2018

its 12$ and 15$ NOT FREE..they ask u details, after stealing email and other deatils, n ruining 15min, then they ask for money!.

Sixthgalleria
Pakistan
4 minutes using the app
tawk.to replied March 1, 2019

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.

You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)

February 9, 2018

A clean and efficient chat facility that allows us to connect to customers with no glitches.

Crowdcontrolwarehouse
United States
3 months using the app
tawk.to replied September 27, 2021

Hi Crowdcontrolwarehouse ,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you like the user interface of our widget and find it an efficient tool in your business.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that will allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

January 12, 2018

Love this chat!!!

OPHERTY & CIOCCI
www.ophertyciocci.com
Luxury Vintage, Pre-Loved Fashion

Opherty Ciocci
Italy
About 2 months using the app
tawk.to replied October 8, 2021

Hi Opherty Ciocci,

Thank you for choosing tawk.to and for recommending tawk.to to the community!

We are happy to know that you love our product!

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

July 19, 2017

We have been using this app for months. It is great! We use if for all of our office chat as well.

Igift
Canada
3 months using the app
tawk.to replied October 25, 2021

Hi Igift,

Thank you for giving tawk.to a 5-star review!

We thank you for the continued support and for using our product for all of your office staff.

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

January 10, 2018

Thank you! This is the best app so far! Very clean, easy to use and really customisable! Great work!

Grazinagum
Lithuania
1 day using the app
tawk.to replied October 8, 2021

Hi Grazinagum,

Thank you for choosing tawk.to and for sharing your review with the community!

We are happy to know that you find our app to be the best in the market!

Great news! We have just released a major update to our chat widget.

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your chat widget. You can now add any kind of content to your chat widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min