Reviews (89)

Overall rating
3.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 21% of ratings are 1 stars
October 17, 2017

Nice app to be able to let your customers that a real person is at the other end of the keyboard.
http://kernowfurniture.co.uk

Kernow Furniture
United Kingdom
10 months using the app
tawk.to replied October 8, 2021

Hi Kernow Furniture,

Thank you for giving tawk.to a 5-star review!

Our tawk.to app can monitor real-time activities of visitors and let you answer chats via web browser, desktop and mobile apps.

Check out the links below to download the app:

Windows App: https://www.tawk.to/tawk-to-for-windows/

MAC App: https://www.tawk.to/download-the-tawk-to-mac-osx/

iOS app: https://apps.apple.com/app/tawk-to/id907458277

Android app: https://play.google.com/store/apps/details?id=to.tawk.android

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

March 12, 2018

This app worked very well for a while and now the messages get cut off. We can't read what our customers are saying!! We wrote an email to support and never heard back. Not recommended.

Forge Hardware Studio
United States
Over 1 year using the app
tawk.to replied March 1, 2019

Hello - thanks for your review.

This issue was intermittent while we were shipping an update back in march 2018. If you're still experiencing this issue, please do let us know?

Support is available 24x7-365 via live chat on our site.

January 11, 2020

They are really good, phoned me and took me through stuff and jsut were very helpful. this app is a a must

House of Dasein Kink Toys and Apparel
Australia
About 2 months using the app
tawk.to replied September 27, 2021

Hi House of Dasein Kink Toys and Apparel,

Thank you for supporting tawk.to and for sharing your review in the community!

We are happy to know that our Business Messaging Advice team has reached out and walked you through our dashboard.

If you have other questions or require assistance, we have a 24/7 support line you can reach out to. Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

December 6, 2024

There is button placed outside of the widget.
We can't fix this.

Customer support is AI, You don't get to speak to a human unless you schedule a meeting.
We don't want a meeting!

Kadopapier.net
Netherlands
3 months using the app
November 6, 2025

sh*t

TORQUE3D Sp. z o.o.
Poland
8 minutes using the app
April 30, 2024

Garbage products

Gzone
United States
6 minutes using the app
August 14, 2025

the application is not working anymore, nothing is going well, we can't open the page, we can't validate

Legrandnaturel
France
7 minutes using the app
Edited February 15, 2017

OMG Is this really free? Seriously? Many many awesome features - thanks. Lots of customize options - and instant support!!! Was using chatra and loved their free trial, but just couldn't pay almost $200/year for all those fun extra options in a chat app. This has the same (if not more) features and its FREE (no trial - just FREE) - the best point of all!!! Thanks a million!!!

Ce Institute
United States
About 3 hours using the app
tawk.to replied October 25, 2021

Hi Ce Institute,

Thank you for choosing tawk.to and for loving our product!

Yes, the tawk.to app will always be free!

Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

We have just released a major update to our widget!

See our latest release here: https://www.tawk.to/category/updates/

This new update has Widget Cards that allow you to personalize the content of your widget. You can now add any kind of content to your widget, including videos, images and agent profiles. It’s like having a mini-website in the chat.

To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

November 3, 2016

This is a great app. I wasted a week trying another app that has fees associated with it. The other app was unstable.

I'm a developer and I recognize quality when I see it. Tawk.to is a polished app. It's easy to install, and does what it's supposed to do.

They are clearly listening to their users.

You can't go wrong with this app.

Have additional questions about it? Go to our store and ping me. I'd be happy to chat with the first dozen people who do that. After that, I've got to get back to work! :-)

Fieldtestedsystems
United States
About 2 hours using the app
tawk.to replied December 1, 2021

Hi Fieldtestedsystems,

Thank you for choosing tawk.to and for giving us an amazing review!

We appreciate your support and happy to hear this feedback from a developer's perspective.

Our tawk.to app will always be free!

Ultimately, we believe that you should never have to pay to communicate with your customers. They are your customers! And if you’re using tawk.to, you never will.

If you have any questions or require assistance, we invite you to reach out on our 24/7 support line.

Our live agents are always available to assist you.

Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

April 30, 2018

Extremely deceptive. Not free! Immediately asks me to choose $12 or $15 monthly fee before you can set up the app. Buyer beware!!

Claribelskincare
United States
6 minutes using the app
tawk.to replied March 1, 2019

hello! The software is indeed 100% free just so as long as you are happy to keep the little "powered by tawk.to" link on the chat widget.

You can add unlimited agents, and add it to unlimited sites and use it free forever - the only "add-on" option is $12/m to remove our branding, which is 100% optional. Not necessary, and you definitely are not obliged to remove branding :)