Reviews (1,359)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

February 22, 2024

Customer support here is so easy and fast. They helped us switch from a Wordpress site to a Shopify and it was a bit complicated but the staff made it super easy to understand with screenshots and walked me through each step! They were so sweet and even gave us a 10% off coupon! Highly Recommend.

Team Bottles
United States
About 1 month using the app
February 4, 2026

Tidio è una chat bot completa al 100%, sono contento di averlo scoperto.

MINERVA PROFILI
Italy
3 months using the app
TIDIO LLC replied February 4, 2026

Thanks for trusting Tidio — it means a lot to our team. ⭐

February 3, 2026

Excelente sitio.

NORTHVIVOR
Spain
5 months using the app
TIDIO LLC replied February 4, 2026

Thank you for the review! We’re always here if you need anything.

February 2, 2026

Great App, great support.

Die Kräuterdrogerie
Austria
6 days using the app
TIDIO LLC replied February 3, 2026

We really appreciate your feedback — thanks for choosing Tidio!

January 30, 2026

Excelente experiencia de navegação. Bem fácil de aprender e começar a usar.

lojasolo
Brazil
28 days using the app
TIDIO LLC replied February 3, 2026

Thanks so much for the rating! We’re glad Tidio is working well for you 🙌

January 29, 2026

expensive but good app

IceWalls
Chile
16 days using the app
TIDIO LLC replied January 29, 2026

Thanks for the feedback! We’ve reached out to help you find the best pricing and get the most value out of Tidio 😊

January 22, 2026

Good!

Wall Art Prints | Wallify
Italy
3 months using the app
TIDIO LLC replied January 22, 2026

Thanks for the feedback! ⭐

January 7, 2026

simple, easy and fast

PROCOSMET
Italy
About 3 years using the app
TIDIO LLC replied January 7, 2026

Thank you so much for the review! If you ever need anything, we’re always here to help 😊

January 6, 2026

Excelente aplicación, nos encanta poder utilizarla en nuestro negocio!!!

celtok
Mexico
About 3 years using the app
TIDIO LLC replied January 7, 2026

Thank you so much for your kind review! It's so great to know that you love using Tidio at your company:)

December 29, 2025

ok

Le Comptoir Gastronomique
France
20 days using the app
TIDIO LLC replied December 29, 2025

Thank you so much for your review!