Reviews (1,359)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

October 21, 2025

Werk erg eenvoudig

Plamuren.com
Netherlands
About 1 month using the app
October 16, 2025

super

InjektorExpress
Germany
6 days using the app
TIDIO LLC replied October 16, 2025

So glad to hear you’re loving Tidio! 💚
It’s awesome to know you’re enjoying the experience!

October 16, 2025

Great app! very useful

Essenze G.
Italy
Over 5 years using the app
TIDIO LLC replied October 16, 2025

Thank you so much! We appreciate your feedback.

October 14, 2025

good website

Hollandse dingen
Netherlands
3 months using the app
TIDIO LLC replied October 15, 2025

Thank you very much for your 5-star rating!

September 29, 2025

Best

Dental Access
Brazil
42 minutes using the app
TIDIO LLC replied September 29, 2025

Huge thanks for the review! We love being part of your toolkit.

September 22, 2025

Superb app for our customer service!

Medskin Beauty
Norway
About 2 years using the app
TIDIO LLC replied September 23, 2025

Thank you very much for your review! It's great to know that you like our app.

September 20, 2025

super super

Wineries Experience
Italy
Over 2 years using the app
TIDIO LLC replied September 22, 2025

Thanks a ton! ⭐️

September 16, 2025

Excellent 'adore

La Salopette
Estonia
Almost 5 years using the app
TIDIO LLC replied September 16, 2025

Thanks so much! We’re always here if you need anything. 🙌

August 26, 2025

Good app but a lot of plans

Nector
France
3 months using the app
TIDIO LLC replied August 26, 2025

Thanks for your feedback!

We aim to offer a wide range of plans so our customers can select the one that fits their needs best. We’ve also reached out to you to make sure you get any help you might need.

August 17, 2025

tot nu toe is het allemaal begrijpelijk met instaleren, verder ben ik nog aan het kijken hoe het werkt

Creatieve Aap
Netherlands
Over 1 year using the app
TIDIO LLC replied August 19, 2025

Thank you for your review! Feel free to reach out to our support team in case you need any assistance.