Reviews (1,359)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.

August 13, 2025

I love it

Boxing Day Shop
Norway
About 9 hours using the app
August 12, 2025

Heel goed!

Newbear
Netherlands
3 months using the app
TIDIO LLC replied August 13, 2025

Thank you!!

August 12, 2025

excellent service

Designix
France
9 minutes using the app
TIDIO LLC replied August 12, 2025

Wonderful, big thanks from our team!

Olek - Tidio

August 12, 2025

Great app, tho it is a little bit expensive.

Grafipronto
Portugal
12 days using the app
TIDIO LLC replied August 13, 2025

Thank you for your review!

August 12, 2025

Very useful Very good App, helped me a lot for the small business

NailVesta
United States
About 2 months using the app
TIDIO LLC replied August 13, 2025

Thank you so much! We're proud to support your business!

Olek - Tidio

July 31, 2025

Perfect!

validcertificadora
Brazil
About 1 year using the app
TIDIO LLC replied August 1, 2025

Thank you so much for the 5-star review!

March 16, 2025

ottimo

PetraCooperativaSocialeEts
Italy
About 1 hour using the app
TIDIO LLC replied March 21, 2025

Thank you for the review, it made our day :)

March 17, 2025

it is great

Glocusent
United States
Over 4 years using the app
TIDIO LLC replied March 21, 2025

Thank you very much for your review!

February 10, 2025

tres bien

akobra
France
4 months using the app
TIDIO LLC replied February 25, 2025

Thank you for review, we appreciate it very much!

November 10, 2024

top

The One Paris
France
5 days using the app
TIDIO LLC replied November 15, 2024

Thanks a lot, we really appreciate it!