Reviews (1,359)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as easy to set up with Shopify and very intuitive, even for non‑technical staff. They highlight strong eCommerce features like product catalog integration, multi‑store and multi‑language support, and a reliable live chat with a good mobile app. The AI chatbot and automation flows are praised for deflecting support, boosting conversions, saving time, and being especially valuable for small teams. Support is often called fast and top‑tier.
Refine
-
By rating
Great Tool
Thanks a lot for your amazing review, much appreciated!
After starting the trial, Tidio has been very helpful and welcoming.
Great first experience!
Thanks a lot for the amazing review! We're thrilled to hear that you're satisfied with Tidio :)
genial , me encanta
Hi there, thanks a lot for such kind words!
Très bonne application. Je recommande vivement :-)
Thank you so much for taking the time to leave such a wonderful review!
amazing for ticket system
The support is very bad.
Thank you for bringing this to our attention, and also sorry to hear about the disappointment. Could you give us a little background on the issue you approached us with? The live chat conversation you initiated was about the integration of Tidio with your store. We responded to your email, but unfortunately, we did not get a reply. Please contact us at support@tidio.net, we will make every effort to resolve this issue.
can not delete each message.
Thank you for leaving the review! We reached out to you directly via the chat on your store so that we can clarify any doubts you may have on deleting messages.
very good App, and good customer service, I like chatbots and all the features.
Thank you for the kind words!
outstanding customer support
Thank you very much for your kind words! We are thrilled to hear that you had a good experience with us :) We remain at your disposal for any further inquiries!
It works how it should, and the service is great.
Thank you for the great review! We are happy to hear you find our service great, your feedback motivates us!
