Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

May 13, 2026

Sem dúvidas, é uma plataforma diferente de todas que testamos até hoje, e uma das únicas que realmente resolve nosso caso de perguntas frequentes com ótimos acertos nas respostas.
Fácil, rápido e objetivo.

NEO Avant
Brazil
15 days using the app
TIDIO LLC replied May 14, 2026

Thank you, your review made our day!

August 13, 2026

Ist der beste Livechat!!

luada.de
Germany
7 months using the app
TIDIO LLC replied August 13, 2026

Thanks for the kind words! We're so happy to have you with us! 😊

August 8, 2026

eficaz y rapida

CamisetasDelVar
Spain
3 months using the app
TIDIO LLC replied August 10, 2026

Thank you for the review! We're happy Tidio is saving you time and effort! 🙌

June 12, 2026

Ottimo Ai bot per aiutare i tuoi clienti nella navigazione del sito e a convertire e risolvere problemi

Bruno Calzature
Italy
8 days using the app
TIDIO LLC replied June 12, 2026

Thank you for your review! We appreciate your support and look forward to continuing to help your business grow. 🚀

May 1, 2026

User friendly, the support is very fast and professional

NUE Professional
United States
15 days using the app
TIDIO LLC replied May 4, 2026

We appreciate your kind words :-)

April 30, 2026

The chatbot gives great answers, and the email recommendations for reply emails are spot on most of the time too.

Mobility Plus
New Zealand
Over 2 years using the app
TIDIO LLC replied May 4, 2026

Thank you for your great review on Lyro and Copilot features!

April 30, 2026

Tidio's automation feature is by far the best I've used.

Fortisky Technologies Inc.
United States
6 months using the app
TIDIO LLC replied May 4, 2026

Thank you for the 5-star review and amazing feedback!

April 30, 2026

has been super helpful with my small business. especially tricky questions or enev questions i never thought people would ask

Saxon Kent
Australia
16 days using the app
TIDIO LLC replied April 30, 2026

We're so happy that Tidio helps you with your daily tasks!

June 3, 2026

Tidio has simplified managing responses

Walnut Creek Pets LLC
United States
6 months using the app
TIDIO LLC replied June 3, 2026

Thank you for the review, it's rewarding to know Tidio helps you with your work!

June 10, 2026

非常好,对比于其他的聊天系统,它的ai确实能够帮你解决一些问题,明天更加智能!

HVDI.com
China
16 days using the app
TIDIO LLC replied June 10, 2026

Thank you so much for your kind review! We’re really happy to hear Lyro has felt smarter and more helpful compared to other chat solutions. Your feedback means a lot to our team 🚀