Reviews (1,357)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

October 21, 2025

good

Benlevistore
United States
7 days using the app
TIDIO LLC replied October 22, 2025

Thank you for your review! Please let us know on support@tidio.net if there's anything we can do to make your Tidio experience better.

October 1, 2025

VERY QUICK AND INTUITIVE CHAT BOX.

I'VE HAD NOT PROBLEMS WITH THE BOX SO FAR.

DeadLincolns
United States
10 months using the app
TIDIO LLC replied October 1, 2025

Your support means a lot — thank you for the amazing feedback! 🌟 We’re glad you’re enjoying Tidio.

August 13, 2025

Great user friendly service

Neil Capital Digital
United States
5 days using the app
August 12, 2025

Amazing

Eternal Fountains
United States
About 1 year using the app
TIDIO LLC replied August 13, 2025

Thank you so much!

July 8, 2025

Tidio is great so far! Really helps when reducing emails.

Kalmly Rooted
Netherlands
44 minutes using the app
February 28, 2024

Great Support

Nook Health Probiotics
United States
About 2 months using the app
November 15, 2023

great experience

Power Drive Bikes
United Kingdom
About 1 hour using the app
TIDIO LLC replied November 16, 2023

Thank you so much for taking the time to leave us feedback!

August 9, 2023

Efficient and effective. This service was very helpful and got me the answer I needed right away! Great job.

Gussi
United States
21 days using the app
TIDIO LLC replied August 11, 2023

Thanks so much for sharing your experience with us. We are glad to hear you like using Tidio and you know you can always count on us to help!

January 8, 2025

Une équipe technique réactive et compétente, bravo à tous.

Sandy Store ByNet
France
9 days using the app
TIDIO LLC replied January 10, 2025

Thanks a lot for the 5-star review!

April 27, 2025

easy and cheap hor having AI

Metro Tech
United Kingdom
6 months using the app