Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

September 28, 2026

PeacefullyMysoul
Iceland
3 months using the app
TIDIO LLC replied September 30, 2026

We appreciate the 5-star review!

July 25, 2026

Relaxe
United States
About 4 years using the app
TIDIO LLC replied July 26, 2026

Thank you so much for the 5-star review! 🌟

July 14, 2026

BagworksNY
United States
Over 3 years using the app
TIDIO LLC replied July 15, 2026

Thank you so much for the 5-star review! 🌟

June 25, 2026

Daddyshack
United States
4 months using the app
TIDIO LLC replied June 26, 2026

We appreciate your review!

June 19, 2026

CT Skills Online Courses
United Kingdom
2 months using the app
TIDIO LLC replied June 19, 2026

Thanks a lot for your review!

July 9, 2026

Essig & Öl Compagnie
Germany
8 months using the app
TIDIO LLC replied July 10, 2026

Thank you a lot for taking the team to leave a review!

April 15, 2026

Casagear
United States
15 days using the app
TIDIO LLC replied April 15, 2026

Thanks for taking the time to rate us! 💙💚

It means a lot to us. Don’t hesitate to reach out if there’s anything we can assist you with.

April 1, 2026

SUPERFIN
United Arab Emirates
Almost 2 years using the app
TIDIO LLC replied April 2, 2026

We appreciate your review!

May 19, 2026

Breezy Stove
United States
Over 1 year using the app
TIDIO LLC replied May 20, 2026

Thank you so much for the 5-star review!

May 18, 2026

Alike Pottery Studio
Poland
Over 2 years using the app
TIDIO LLC replied May 19, 2026

Thank you very much!