Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

March 25, 2026

AW Furniture
India
4 months using the app
TIDIO LLC replied March 26, 2026

Thank you for the 5-star review!

March 11, 2026

VentDepot Inc
United States
Over 5 years using the app
TIDIO LLC replied March 12, 2026

Thank you, we're grateful for the 5-star review!

March 8, 2026

Ming Bloome & Co
United States
March 6, 2026

Game Room Spot
United States
Over 5 years using the app
TIDIO LLC replied March 9, 2026

Thank you for leaving us the review!

February 22, 2026

Ambient Lounge® Australia
Australia
6 months using the app
TIDIO LLC replied February 23, 2026

Thanks a lot for the 5-star review!

February 17, 2026

PrivacyPod
United States
4 months using the app
TIDIO LLC replied February 18, 2026

Your 5-star review made our day!

February 13, 2026

Nood India
India
6 days using the app
TIDIO LLC replied February 16, 2026

Thank you for the 5-star review!

February 2, 2026

K&B Panels
United Kingdom
6 days using the app
January 29, 2026

Top Cleaning Equipment
United States
7 months using the app
TIDIO LLC replied January 29, 2026

Awesome — thanks for rating us! 🙌

January 20, 2026

Fowendia
China
About 1 year using the app
TIDIO LLC replied January 21, 2026

Thank you so much for the 5-star review!