Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

October 26, 2025

Vacuum Plus Canada
Canada
About 4 years using the app
TIDIO LLC replied October 27, 2025

Thank you so much for leaving the review!

October 10, 2025

Beet It Sport
United Kingdom
7 days using the app
TIDIO LLC replied October 10, 2025

Thanks so much for the review! We really appreciate your support and are glad to know you’re enjoying Tidio! 💙

October 6, 2025

Zinus NZ
New Zealand
About 2 months using the app
TIDIO LLC replied October 7, 2025

Thanks a lot for the 5-star rating!

October 1, 2025

Greycoat Research
South Korea
10 months using the app
TIDIO LLC replied October 1, 2025

Thanks so much for the 5 stars! 💙 We’re thrilled to know Tidio is working well for you.

September 21, 2025

Palmera™
Norway
About 1 month using the app
TIDIO LLC replied September 22, 2025

Thank you very much for rating Tidio!

September 16, 2025

GX Golf Gloves
United Kingdom
2 months using the app
TIDIO LLC replied September 16, 2025

Big thanks from the whole Tidio team! ✨

September 15, 2025

Perch Chairs & Stools
United States
12 months using the app
TIDIO LLC replied September 16, 2025

Thank you so much for your amazing review!

September 15, 2025

Speedshield Technologies USA
United States
26 days using the app
TIDIO LLC replied September 16, 2025

Thank you for the 5-star review!

September 12, 2025

iCOM Electronics
Georgia
Almost 2 years using the app
TIDIO LLC replied September 12, 2025

So glad you’re happy with Tidio. Thanks for the review! 💙

September 11, 2025

Raja Rani Products
India
13 days using the app
TIDIO LLC replied September 11, 2025

Thanks for your review! We're thrilled to know you're enjoying Tidio!