Reviews (1,355)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

July 24, 2025

Abacus Furniture Design
Canada
1 day using the app
TIDIO LLC replied July 25, 2025

Thank you so much for the 5-star review!

July 15, 2025

Redber Coffee
United Kingdom
About 3 hours using the app
TIDIO LLC replied July 17, 2025

Thank you for the review! If you're willing to share your feedback on Tidio, please don't hesitate to reach out at support@tidio.net.

June 26, 2025

Bluepoint Labels
United Kingdom
About 20 hours using the app
June 23, 2025

Oubella Fashion
United Kingdom
4 months using the app
TIDIO LLC replied June 30, 2025

Thank you for your amazing review!

June 10, 2025

D&B RENTAL DISPLAYS
United States
2 days using the app
TIDIO LLC replied June 15, 2025

Thank you for your review!

June 6, 2025

Burning Resolve
United States
1 day using the app
TIDIO LLC replied June 15, 2025

Awesome! Thanks!

May 29, 2025

Obitex Online Store
Canada
TIDIO LLC replied July 15, 2026

Thank you for your review! 💙

March 10, 2025

Avishya.com
India
Over 1 year using the app
February 10, 2025

Mustard
United Kingdom
17 days using the app
TIDIO LLC replied February 14, 2025

Thanks for the review, we appreciate it :)

December 18, 2024

Varify
United States
39 minutes using the app
TIDIO LLC replied December 20, 2024

Thank you for the 5-star review!