Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

September 2, 2025

Scotch Bonnet Outerwear
United States
6 days using the app
TIDIO LLC replied September 3, 2025

Thank you very much for the review!

August 28, 2025

BOTAONE
United States
8 months using the app
TIDIO LLC replied August 29, 2025

Thank you so much for rating Tidio!

August 22, 2025

AMOUR Parfums
Slovenia
Almost 2 years using the app
TIDIO LLC replied August 22, 2025

Thanks a ton! Your rating motivates us to keep improving Tidio for you

August 19, 2025

Biosota US
Australia
27 days using the app
TIDIO LLC replied August 20, 2025

Thank you for your review! We really appreciate your support!

August 18, 2025

EOM-POS
United States
8 months using the app
TIDIO LLC replied August 19, 2025

Thank you so much for rating Tidio!

August 14, 2025

Homebound
United Kingdom
Almost 5 years using the app
TIDIO LLC replied August 19, 2025

Thank you for rating Tidio. If you have any questions or concerns that negatively impact your experience with Tidio, feel free to reach out and we'll be happy to assist you.

August 14, 2025

Scents Angel
United States
Over 3 years using the app
TIDIO LLC replied August 15, 2025

Thanks!

August 14, 2025

ZiZZO Folding bike
United States
8 months using the app
TIDIO LLC replied August 15, 2025

Thank you!

August 13, 2025

KARTT SHOP
United Kingdom
2 months using the app
TIDIO LLC replied August 13, 2025

Thank you!

August 13, 2025

ecozoi
United States
Over 7 years using the app
TIDIO LLC replied August 13, 2025

Thank you!