Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

January 20, 2026

AISHITERU
Switzerland
About 2 months using the app
TIDIO LLC replied January 20, 2026

Thank you for rating us — we truly appreciate your support!

January 20, 2026

Cadymaker Services
United States
January 16, 2026

Revent Covers
United States
15 days using the app
December 19, 2025

tall finds
Switzerland
7 months using the app
TIDIO LLC replied December 19, 2025

Thanks so much for the review — it means a lot to us!

December 8, 2025

Rebel Thinkers™ Publishing
United States
About 1 month using the app
TIDIO LLC replied December 9, 2025

Thank you for your 5-star rating!

November 28, 2025

Carplayspecialist.nl
Netherlands
10 months using the app
TIDIO LLC replied December 1, 2025

Thank you for the the 5-star review!

November 26, 2025

Tactical Gear Junkie
United States
3 months using the app
TIDIO LLC replied November 28, 2025

Thanks a ton for the 5 stars! Your support means a lot.

November 25, 2025

GN Universe
United States
6 months using the app
TIDIO LLC replied November 25, 2025

Thank you for your 5-star rating!

November 6, 2025

Benty Flowers
Australia
5 months using the app
TIDIO LLC replied November 6, 2025

Thanks a lot for the 5-star review!

October 30, 2025

POP Packaging
Australia
7 months using the app
TIDIO LLC replied October 31, 2025

Thank you for the 5-star review!