Reviews (1,355)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.
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We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.
After integrating the Tidio live chat app on my Shopify website and utilizing it for over a month, I came to realize some significant issues. The real-time data reporting proves to be inaccurate, leading to mishandling of the bots. Notably, there's a charge for exceeding the standard bot limit, which further compounds the problem. The glitches in the real-time section display users as online who were active days ago, and current online users are not accurately represented. I've invested considerable time and effort trying to resolve these issues, only to find that the data discrepancies could potentially lead to substantial costs due to bot misuse. It's perplexing that despite numerous reviews, a significant percentage of users seem to be facing these problems, particularly those who are seriously invested in their business. While the customer support is decent, their responsiveness over weekends is lacking, and I'm yet to receive any follow-up on my request made last Thursday. Given these flaws and cost concerns, I'm hesitant to recommend Tidio. There are numerous other live chat apps available, many of which offer similar functionality at a more affordable price point. Exploring alternatives might be a wiser choice.
HI and thank you kindly for your feedback.
Apologies you had to wait such a long time for a response from our technical team but indeed the escalation, technical specialists are not available during the weekend, while our Support Staff is doing their best to address all concerns via email. The reply to your request was sent first thing Monday, I am sorry if you missed it.
The way we show live visitors in Tidio is based on their actual having the website with the installed widget open. While GA reports on the visits, we show who is actually on the website (has the website open) at the moment so that you can proactively reach out to the visitor.
We understand that you invested time and resources in your company and we will do our best to provide you with the services you require within our possibilities. We will reach out with a follow-up to make sure you received the tech team reply.
I have had a great experience with Tidio. I used to use the chatbot flows, but the introduction of Lyro AI has been a gamechanger. Huge help and answers a ton of questions before we need to step in. There are a lot of chat options out there, but we think Tidio is the best.
Hello! Thank you very much for your kind review :) We are really glad that you are enjoying Tidio so far. Please let us know if you need any guidance, or have any suggestions or ideas. We'd love to hear them!
You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really beneficial for our business as our customers always have a lot of questions or can be a little shy and like to stay anonymous. It's also perfect for capturing leads while we sleep with the auto-bot. Really love how user-friendly and intuitive it is and have thoroughly enjoyed creating automations. Thanks a million from www.Siliconelovers.com!
Thank you so much! We're really happy you're with us! Best of luck from our team. :)
I have normally always been religious towards Zopim Live Chat, but i had a look at Tidio and the chat design was very appealing and refreshing. Now besides that, you can't customize it in many ways, to make it fit your website perfectly.
There are also a Desktop and Mobile apps, which work very well.
The dashboard and interface of the app is also super well done - And now recently i just found out that there are automations in this chat app as well, which looks REALLY promising, conversion wise.
Oh yea.. And their customer support A+++
Thank you so much for the wonderful review! 💙
We’re glad to hear that it’s been a refreshing experience for your business. Feedback like yours keeps us motivated to keep improving and delivering even more value.
We truly appreciate your support and trust — it means a lot to our team! 🚀
Very good!
Thank you a lot for your review :-)
been using tidio for more than an year and it's working pretty well for us.
Thank you a lot for the kind words!
Nice app
Thank you for the review!
makkelijk instelbaar en te gebruiken
Thank you a lot for your review! ⭐
Tidio is great and easy to install. The best feature is the product recommendations when you connect it to your store. It can also handle customer service issues and more.
If you need help with implementation reach out to greg.revops@gmail.com and I will help you!
