Reviews (1,355)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

March 30, 2026

Great to use, reply to customer, strong feature and where we receive the most customer interaction.

TRANSFORM-U
Australia
29 days using the app
TIDIO LLC replied March 31, 2026

Thank you so much for the 5-star review!

June 21, 2026

excelente recomendo

Hobety PT
Portugal
About 2 months using the app
June 21, 2026

Franchement bien !!

Banzaï Editions
France
Over 1 year using the app
TIDIO LLC replied June 22, 2026

Thank you a lot for your feedback :-)

March 26, 2026

Tidio is a amazing tool. I love how lyro understand everything properly and respond to the customers.

Lunex Hearing
United States
20 days using the app
TIDIO LLC replied March 27, 2026

We really appreciate your positive feedback; it really means a lot!

May 14, 2026

Autonomo e in grado di gestire bene le richieste dei clienti.

Simple Day
Italy
About 2 months using the app
TIDIO LLC replied May 14, 2026

Thank you so much! ⭐⭐⭐⭐⭐

We really appreciate you taking the time to share your experience — it means a lot to the team. 😊

May 6, 2026

Very intuitive without a lot of effort.

The Glass Tattoo Sign Company
United States
About 2 months using the app
TIDIO LLC replied May 7, 2026

Thank you for leaving the 5-star review!

May 5, 2026

I have used Tidio on several websites and its the best

Bestie DTF
United States
About 1 month using the app
March 17, 2026

Very versatile, includes a lot of features and we can integrate many apps in their portal. They have a lot of integrations too and it's easy to use.

Squeeze De Citron
United States
15 days using the app
TIDIO LLC replied March 18, 2026

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with Tidio!

May 3, 2026

It's a great platform to manage chats effectively.

Exclusivia
Singapore
17 days using the app
TIDIO LLC replied May 4, 2026

Thank you for the 5-star review!

June 7, 2026

great..ewww

ZIPCushions
United States
5 months using the app
TIDIO LLC replied June 8, 2026

We really appreciate the 5 stars!