Reviews (1,356)

Overall rating
4.8
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a reliable, easy-to-use live chat and AI chatbot solution that speeds up support and boosts conversions. The Lyro AI bot is praised for resolving most questions, including product fit and specs, often without human help. Merchants like the quick setup, seamless Shopify integration, mobile app, automation, and templates. Many say it’s flexible, works smoothly long term, and offers strong value even on the free plan.

May 3, 2026

It's a great platform to manage chats effectively.

Exclusivia
Singapore
17 days using the app
TIDIO LLC replied May 4, 2026

Thank you for the 5-star review!

June 7, 2026

great..ewww

ZIPCushions
United States
5 months using the app
TIDIO LLC replied June 8, 2026

We really appreciate the 5 stars!

March 11, 2026

Amazing chat bot, super helpful! Sales are steadily increasing.

The Helix Shop
United States
9 months using the app
TIDIO LLC replied March 12, 2026

Thank you so much for the great feedback! We're really happy to hear Tidio is helping your business grow and boost sales 💙.

March 10, 2026

its fantastic we have made good sales from using Tideo

Watling JCB
United Kingdom
Over 3 years using the app
TIDIO LLC replied March 10, 2026

Thank you so much! We’re really grateful to hear that Tidio has helped generate sales for your business 💙 If you ever need help optimizing anything, we’re always here for you.

May 3, 2026

Perfect just perfect

Mr Licencias
Mexico
Over 4 years using the app
TIDIO LLC replied May 4, 2026

This review truly made our day!

Edited May 25, 2026

I am just starting with Tidio, but the logical reasoning of how things are setup in the app settings makes it very easy to fine tune based on my needs. I love the app and i am sure i will go upgrading it as much as my business grows. Thank you :)

MicroGlow Skincare
Lebanon
5 months using the app
TIDIO LLC replied March 10, 2026

Thank you for your kind words!

March 3, 2026

Its great to have good conversations with our customers. very quick and easy to use

Urban Optics
United Kingdom
17 days using the app
TIDIO LLC replied March 4, 2026

Thank you so much for the 5-star review! :-)

April 29, 2026

Easy to setup. Good!

JOYAJOY Limited
Hong Kong SAR
22 days using the app
TIDIO LLC replied April 29, 2026

Thank you for the 5-star review!

March 16, 2026

Tidio hat mir geholfen, viele Kunden zu halten, wodurch ich mehr Möglichkeiten hatte, mehr europäische Familien, Hotels, Apartments und Restaurants zu bedienen.

BTTO
Germany
About 4 years using the app
TIDIO LLC replied March 17, 2026

Vielen Dank :-)

March 17, 2026

exelente asistencia, muy inteligente, contundentes respuestas, realmente soluciona las problematicas de clientes, Lyro me soprendió y ha generado ventas aun en plan free. la app tidio es muy intuitiva y se me ha hecho facil usarla, sin duda seguiré con la app.

Sofia de la Reguera
Chile
18 days using the app
TIDIO LLC replied March 18, 2026

We greatly appreciate your five-star rating. It’s fantastic to know that you enjoy using Tidio.